Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sara Demeter

Wrightstown

Summary

Detail-oriented Veterinary Technician with several years of relevant experience and specific expertise in internal medicine, surgical assisting, and emergency. I have a strong dedication to providing excellent animal care and client service. I am looking to expand my veterinary medical knowledge and skill set.

Overview

12
12
years of professional experience

Work History

Veterinary Technician

Northstar VETS
01.2019 - 05.2025
  • Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
  • Conducted diagnostic tests such as blood work and x-rays to aid in accurate diagnosis and treatment planning.
  • Monitored post-operative recovery processes for surgical patients closely to detect any complications early enough for prompt intervention.
  • Adapted effectively to fast-paced working environments requiring critical thinking and problem-solving skills in high-pressure situations.
  • Administered medications to animals in treatment and documented changes in condition.
  • Assisted in surgical procedures, ensuring a sterile environment and properly handing instruments to the veterinarian as needed.
  • Extensive experience as an internal medicine technician, including setting up and proper clean up of endoscopy equipment, relaying diagnostic results to clients, managing technician appointments for IM related diagnostics, and addressing questions and concerns regarding their pets health and treatment options.
  • Assisted in preparation and administration of anesthesia for surgical processes.
  • Triaged incoming patients to determine treatment needs and urgency of care.
  • Handled challenging behavior from stressed or anxious animals using calming techniques learned through continuous professional development courses.

Customer Service Representative

Northstar VETS
08.2017 - 01.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Resolved client complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed strong veterinary medical knowledge to provide informed recommendations based on individual client needs.
  • Cross trained as a veterinary technician, improving my knowledge in veterinary medicine to better assist clients.
  • Responded to client requests for services, appointment requests, and company information.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Managed appointment scheduling effectively to accommodate urgent cases while maintaining daily workflow balance within the clinic setting.

Billing Clerk

Genesis BioTechnics
05.2017 - 08.2017
  • This position required attention to detail, accurate data entry the ability to manage my time to get my tasks finished on time.
  • Conducted regular audits of accounts receivable reports, uncovering opportunities for additional revenue recovery efforts when needed.
  • Assisted with reducing outstanding accounts receivables by diligently following up on unpaid claims and denied coverage cases.

Team Lead

Tractor Supply Company
09.2013 - 06.2017
  • This position requires decision making, supervisory skills, and a strong work ethic to complete projects on time and within company parameters.
  • Improved customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Resolved escalated customer complaints with diplomacy, preserving the company''s reputation for excellent service.
  • Boosted employee morale by recognizing achievements, celebrating successes, and promoting a supportive culture.

Billing Clerk

Chesterfield Mechanical Services
01.2015 - 01.2016
  • This position required me to use MS Word, Excel and PowerPoint.
  • I was responsible for billing customers, answering the phone, taking complete messages and scheduling work.
  • I performed a wide range of duties such as filing, data entry and driving to pick and deliver parts to job sites.

Education

High School Diploma -

Northern Burlington County Regional

Degree - Applied Sciences

Rowan College at Burlington
12.2019

Skills

  • Endoscopy experience
  • Fear Free certified
  • Surgical preparation and assisting
  • Phlebotomy
  • Accurate and detailed recordkeeping
  • Familiarity with various diagnostic and treatment equipmen
  • Strong communication skills
  • Excellent customer service skills

Timeline

Veterinary Technician

Northstar VETS
01.2019 - 05.2025

Customer Service Representative

Northstar VETS
08.2017 - 01.2024

Billing Clerk

Genesis BioTechnics
05.2017 - 08.2017

Billing Clerk

Chesterfield Mechanical Services
01.2015 - 01.2016

Team Lead

Tractor Supply Company
09.2013 - 06.2017

Degree - Applied Sciences

Rowan College at Burlington

High School Diploma -

Northern Burlington County Regional

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Sara Demeter