Sara Derenne
Whitelaw,WI
Summary
Versatile Support Specialist skilled handling data, technical issues and personnel support tasks in distributed environment. Self-motivated and attentive with good interpersonal and problem-solving abilities. Offering 15 years of experience in Customer Service and sales with an added 9 years of experience in Administrative Support. Ambitious learner with the desire to work in a fast-paced and ever changing environment.
Overview
16
16
years of professional experience
Work History
Business Sales Support Specialist
Cellcom
03.2015 - Current
- Communicate with customers by phone, email, and in person.
- Prepare reports and input data requested by management, sales representatives, and customers.
- Maintain customer records: verifying customer demographic information is correct, updating electronic customer records, and ensuring necessary paperwork is completed and received.
- Prepare rate plan analysis reports using Excel to aid customers in selecting the best plan options.
- Prepare reports in Excel to evaluate expenses and usage.
- Maintain confidentiality of customer information (CPNI).
- Support other Cellcom sales offices within the region,
- Improved customer satisfaction by addressing and resolving technical issues swiftly and efficiently.
- Collaborated with cross-functional teams to develop and implement effective support strategies.
Retail Sales Representative
Cellcom
06.2008 - 03.2015
- Customer Service, Sales, Plans, and Accessories.
- Perform Inventories, Process Payments, and Troubleshooting
- Boosted customer satisfaction by providing exceptional product knowledge and personalized recommendations.
- Developed strong rapport with customers, resulting in repeat business and positive word-of-mouth referrals.
- Contributed to a welcoming store environment by maintaining cleanliness, organization, and up-to-date visual displays.
- Collaborated with team members to achieve collective sales goals and deliver outstanding customer service experiences.
- Resolved customer complaints with professionalism and empathy, ensuring timely resolutions that upheld brand reputation.
- Managed cash register transactions accurately, keeping track of sales records and maintaining financial integrity.
- Trained new employees on company policies, sales techniques, and product information for seamless staff integration.
- Participated in regular inventory audits to maintain accurate stock levels and prevent merchandising discrepancies.
- Demonstrated adaptability by quickly mastering new products, promotions, and retail systems as they were introduced.
Education
Accounting And Business Management -
University of Wisconsin-Manitowoc
Manitowoc, WIAccounting and Business Management -
University of Wisconsin-Green Bay
Green Bay, WISkills
- MS Excel, Word, Outlook and Teams
- Data Collection & Entry
- Professional Customer Service
- Type 80 WPM
- Report Preparation
- Attention to Detail
- Accuracy
- Sales
- Inventory
- Billing
- Sharepoint
- Technical Assistance
- Data Compiling
- Recordkeeping Skills
- Support Services
- Effective Communication
- Training and Coaching
- Process Payments
- Exceptional Interpersonal Skills
- Strong Technical Knowledge
Additional Information
Currently in the process of completing Cellcom/Nsight's Leadership University program
Timeline
Business Sales Support Specialist
Cellcom
03.2015 - Current
Retail Sales Representative
Cellcom
06.2008 - 03.2015
Accounting And Business Management -
University of Wisconsin-Manitowoc
Accounting and Business Management -
University of Wisconsin-Green Bay
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