Articulate Storyline 360
Sara DeVoto
Kansas City,United States
Summary
Experienced Training Specialist with 7-year record of success in Federal regulations instruction. Focused on maximizing employee performance, team productivity and quality assurance with effective training programs. Expert in job specific training with extensive knowledge of Articulate StoryLine 360 use and industry procedures.
Overview
17
17
years of professional experience
3
3
Certifications
Work History
Training Specialist Curriculum Designer
Rural Development
07.2024 - Current
- Developed and executed performance management programs to increase employee engagement and productivity
- Created training manuals, curricula, and learning materials for various specialist roles and audiences
- Designed and delivered web-based, self-directed learning platforms and assessments
- Utilized ADDIE instructional design methodology to create effective learning experiences
- Conducted needs assessments, gap analysis, and project management to develop targeted training solutions
- Collaborated with subject matter experts and stakeholders to continuously improve learning platforms
- Demonstrated strong initiative, problem-solving, and project management skills in fast-paced environments
Virtual Technical Instructor
Social Security Administration
06.2018 - 06.2024
- Developed training curricula, manuals, and learning materials for various technical and specialist roles
- Utilized ADDIE instructional design methodology to create effective web-based, self-directed learning experiences
- Collaborated with other subject matter experts and stakeholders to continuously improve learning platforms
- Blended traditional learning approaches with existing and new technologies and used variety of learning tools to create and deliver learning programs that produced results.
- Demonstrated strong project management, problem-solving, and training evaluation skills
- Experienced in creating engaging multimedia content and implementing LMS/eLearning technologies including but not limited to Articulate StoryLine 360, Adobe Audition, Vengage, Vyond, and Canva
- Provided technical support and training for helpdesk and end-users
- Adaptable in rapidly updating courses to address evolving organizational needs
- Served as mentor to 2 Virtual Technical Instructors in best practices for the job, how to write and interpret SOP, and basic ADDIE principles
Claims Technical Expert
Social Security Administration
09.2014 - 05.2018
- Diagnosed and troubleshot hardware, software and network issues
- Followed up with customers on unresolved issues
- Completed subsequent review of staff's applications for Retirement and Disability insurance and claims documents to verify required information and secure any missing data for applications.
- Mentor to 6 Claims Specialists providing both initial job training and career coaching for 2 years.
- Evaluated and settled complex insurance claims in strict timeframes.
- Maintained confidentiality of patient finances, records, and health statuses.
- Generated reports to track employee performance and analyze trends
- Responded to customer inquiries and provided technical assistance over phone and in person
- Reviewed critical cases that led to a 20% reduction in errors seen in our office on disability claims processing
- Diagnosed and troubleshot hardware, software and network issues
- Provided written responses to Congressional inquiries
Claims Specialist
Social Security Administration
12.2011 - 08.2014
- Followed up with customers on unresolved issues.
- Reviewed Retirement and Disability insurance and claims documents to verify required information and secure any missing data for applications.
- Evaluated and settled complex insurance claims in strict timeframes.
- Maintained confidentiality of patient finances, records, and health statuses.
- Calculated adjustments, premiums and refunds.
- Collected premiums and issued accurate receipts.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
- Determined appropriateness of payers to protect organization and minimize risk.
- Generated, posted and attached information to claim files.
- Checked documentation for accuracy and validity on updated systems.
- Verified client information by analyzing existing evidence on file.
Customer Service Representative
Social Security Administration
05.2008 - 12.2011
- Responded to customer requests for general information, status requests, representative payee applications, and Social Security policy information
- Provided prompt and courteous customer service, responding to inquiries about federal policies and services
- Resolved customer account discrepancies and delivered outstanding support to meet service level guidelines
- Maintained up-to-date knowledge of federal policy changes to provide accurate information to customers
- Trained staff on operating procedures and federal services to improve overall productivity
- Investigated and quickly resolved customer complaints and escalations to increase satisfaction
- Educated customers on billing, payment processing, and support policies and procedures
- Promoted operational best practices to enhance team efficiency and productivity
- Served as a job specific mentor to 3 newly hired Customer Service Representatives.
Education
Bachelor of Arts - Sociology, International Studies, Psychology
University of Nebraska Lincoln
Lincoln, NE05.2008
Skills
- Curriculum Designer for Job Specific training
- Classroom experience
- Online training experience
- Classroom expertise
- Technical training
- Needs analysis
- Project development
- Staffing and workflow planning
- Video instruction
- Multimedia development
- Training facilitation
- Course material creation
Accomplishments
- Achieved project management plan by introducing JIRA for curriculum development and maintenance tasks.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of 25 in the development of Claims Specialist Job Training.
Affiliations
- Association for Talent Development, Member
- You Made Me Mom, Virtual Group Leader - Board Member
Desiredlocations
Kansas City, Missouri, United States
Jobrelatedtraining
- Agile Project Management with Microsoft Project, 11/01/24
- Building Resilience, 10/01/24
- Project Management Fundamentals, 10/01/24
- Foundations of Learning Management Systems, 07/01/24
- Association for Talent Development - Microlearning Certificate, 09/01/22
- Association for Talent Development - Virtual conference: Building Capabilities and Connection, 05/01/20
- Association for Talent Development - Facilitating Virtual Training, 06/01/19
References
- Jessica Patterson, Jessica.Patterson@ssa.gov, Jessica.Patterson@ssa.gov
- Denise Hoke, Social Security Administration, 8168050797, Denise.Hoke@ssa.gov, True
Availability
Permanent, Temporary, Detail, Full-time, Part-time
Certification
- Agile Project Management with Microsoft Project Training - November 2024
- Microlearning Certificate, Association for Talent Development - September 2022
- Facilitating Virtual Training Certificate, Association for Talent Development - June 2019
Software
Microsoft Planner
JIRA Program Management
Adobe Audition
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Contract WorkPart TimeWork Location
RemoteImportant To Me
Company CulturePersonal development programsWork from home optionQuote
I have not failed. I’ve just found 10,000 ways that won’t work.
Thomas Edison
Languages
English
Native or Bilingual
Timeline
Training Specialist Curriculum Designer
Rural Development
07.2024 - Current
Virtual Technical Instructor
Social Security Administration
06.2018 - 06.2024
Claims Technical Expert
Social Security Administration
09.2014 - 05.2018
Claims Specialist
Social Security Administration
12.2011 - 08.2014
Customer Service Representative
Social Security Administration
05.2008 - 12.2011
- Agile Project Management with Microsoft Project Training - November 2024
- Microlearning Certificate, Association for Talent Development - September 2022
- Facilitating Virtual Training Certificate, Association for Talent Development - June 2019
Bachelor of Arts - Sociology, International Studies, Psychology
University of Nebraska Lincoln
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