Sara Dick
Elkhart,IN
Summary
Dynamic Inside Sales/Customer Support Specialist with a proven track record, excelling in client retention and complaint resolution. Skilled in upselling strategies, I foster strong customer relationships and deliver tailored solutions, enhancing satisfaction and loyalty. Committed to providing exceptional service and driving sales growth through proactive engagement.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and bring positive attitude and commitment to continuous learning and growth.
Overview
20
20
years of professional experience
Work History
Substitute Teacher, K-12
Willsub
08.2017 - 12.2023
- Supervised lunchroom and recess activities.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Kept accurate and current attendance records and assignment sheets to maintain file compliance.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
OEM Inside Sales/Customer Support Specialist
Atwood Mobile Products
07.2013 - 07.2016
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Coordinated responses and resources to handle special client requests.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Developed and maintained relationships with key accounts and existing customers.
- Worked closely with sales team on understanding customer requirements, promoting products and delivering sales support.
Customer Service Representative/Inside Sales Support Specialist
Dometic
01.2004 - 02.2009
- Responded to customer requests for products, services, and company information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Cross-trained and provided backup support for organizational leadership.
- Learned and frequently used multiple sales systems to investigate, track, and correct customers' issues.
- Assisted customers with sales needs such as inventory and shipping questions.
- Cultivated and maintained strong relationships with customers to ensure a positive customer experience.
Education
Bachelor of Arts - Elementary School Teaching
Chapman University
Orange, CA01-1994
Bachelor of Arts - Liberal Studies/Art Minor
California State University, Long Beach
05-1991
Skills
- Customer relationship building
- Client retention strategies
- Upselling strategies
- Complaint resolution
- Sales strategy development
- Teamwork and collaboration
- Customer education
- Multi-subject instruction
Timeline
Substitute Teacher, K-12
Willsub
08.2017 - 12.2023
OEM Inside Sales/Customer Support Specialist
Atwood Mobile Products
07.2013 - 07.2016
Customer Service Representative/Inside Sales Support Specialist
Dometic
01.2004 - 02.2009
Bachelor of Arts - Elementary School Teaching
Chapman University
Bachelor of Arts - Liberal Studies/Art Minor
California State University, Long Beach
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