Sara Dombroski

• Assist with day-to-day operations of the HR functions and duties for Best Cigar Prices and Best Cigar Pub.
• Audit, maintain, and update employee records (physical and digital copies).
• Process documentation and prepare paperwork related to personnel.
• Aide in the recruitment by position, job opportunities, screening resumes, scheduling, and conducting interviews for two companies.
• Conduct the onboarding process with a review and processing of new hire paperwork into the system.
• Process all employee benefits paperwork, including open enrollments.
• Maintain employee spreadsheets, including vacation, call-offs, staff events calendar, etc.
• Track employee points for attendance.
• Reviewing and correcting employee time card errors and corrections.
• Maintain job descriptions and procedures.
• Accurately file employee records, as well as any related paperwork, in a timely manner.
• Respond to employee inquiries regarding HR policies, employee benefits, and other HR-related matters.
• Maintain confidentiality of employee information.
• Ensure compliance with labor regulations and company policies.
• Promote company culture by organizing, ordering, and setting up for staff events.

• Assisted customers with inquiries through inbound phone cigar sales and service calls, chat services, and email communications.
• Resolved customer issues using company systems and protocols effectively.
• Documented customer interactions in the customer relationship management system.
• Top scoring in QA calls, upsells, and spiffs.
• Training incoming new representatives, as well as mentoring in assisting with customer issues.
• I worked in the PAV/Fraud department by vetting flagged orders for fraud and age verification, using various database software.

Finance and Personnel Assistant

• Utilizing QuickBooks to record daily pub sales numbers and deposits.
• Knowledgeable in Accounts Payable and Accounts Receivable for vendor and admin invoices.
• Keeping track of the petty cash register for payouts, tip-outs, and payables.
• Recruitment for all of Pub's staffing.
• Reconciling bank account and credit card registers.
• Counting and preparing of register bags, and reconciliation of safe.

• Engaged shoppers, providing assistance and information on merchandise and product features.
• Managed cash register operations using POS system and processed sales and returns.
• Consistently a top performer in sales, commissions, and contests.
• Maintained attractive merchandise displays to maximize purchases in a large department.
• Identified opportunities to improve processes related to the sale of products or services.
• Coordinated promotional campaigns to drive brand awareness and engagement.
• Oversaw inventory management, ensuring optimal stock levels for sales activities.
• I attended shoe seminars featuring upcoming products with brands to further product knowledge for sales.

• Exceptional one-on-one client interaction, including personal shopping, upsells, and hand delivery of customer orders.
• Keeping product displays, mannequins, and window treatments visually appealing.
• Processing new stock, steaming products, and rotating sales racks for the marketing of goods.
• Partnered with the Assistant Manager in the buying of products for future seasons.
• Aided in the redesign and executing of the store remodel.

• Assisted customers with jewelry selections and provided personalized recommendations.
• Facilitated and developed lasting relationships with clients to increase client retention.
• Maintained store cleanliness and organized display cases for optimal presentation.
• Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
• Handled the cash register and processed customer transactions accurately, as well as vault operations for money and jewelry.
• Reconciled daily sales receipts against cash drawer for accuracy.
• Monitored security protocols to protect store assets and prevent theft incidents.
• Researching blogs and media to keep up with jewelry and fashion trends in industries similar to ours.
• Attended product shows and sample sales to enhance product knowledge for exceptional customer sales.

• Assisted customers with inquiries through phone and email communications for product retention and sales.
• Provided product information and recommendations based on customer needs.
• Developed strong relationships with customers by providing personalized assistance and support.
• Maintained detailed records of customer interactions, transactions and comments for future reference.
• Resolved complex problems by working with other departments to provide solutions that meet customer needs.
• Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
• Collaborated with team members to improve sales and retention goals.

• Assisted customers with product inquiries and resolved issues effectively.
• Trained and helped supervise staff to develop and maintain store revenue, team and personal sales goals, commissions, team customer service skills, and product knowledge.
• Coordinated store opening and closing procedures ensuring security protocols were followed.
• Organized and executed floor sets and displays to enhance customer engagement, and drive sales.
• Maintained inventory levels through regular stock checks and reordering processes.
• Organized backroom storage areas to maximize efficiency of space utilization.
• Implemented loss prevention strategies to minimize theft and inventory loss.
• Responsible for communicating with corporate regarding daily numbers, reports, promotional initiatives, personnel issues, and any other store-related matters.
• Organized store contests for sales goals within company guidelines, consistently being the top winner within the district.

• Created and executed visuals, as well as keeping the accessories department fully stocked for a two-story store.
• Partnered with the Visual department to create eye-catching displays for featured clothing and accessories.
• Created a new inventory system for current and previous seasons' stock.
• Assisted customers at the register, at fitting rooms, and throughout the store with requests, and answered questions to improve satisfaction.
• Assisted the MOD with closing register and office procedures.