Sara Doyle
Sarasota,FL
Summary
Accomplished professional with extensive experience in animal healthcare. Skilled in laboratory procedures, medical record-keeping, and client relations. Possesses excellent communication and customer service skills to deliver quality patient care.
I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. I am dedicated professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
14
14
years of professional experience
Work History
Veterinary Technician/Administrative Assistant
Coastal Veterinary Internal Medicine Services
08.2023 - 01.2024
- Improved patient care by assisting veterinarians in diagnosing and treating animals.
- Enhanced client satisfaction by providing compassionate care for pets during their appointments.
- Reduced errors in diagnostic testing by maintaining up-to-date knowledge on veterinary practices and techniques.
- Streamlined workflow, ensuring accurate record-keeping and timely communication with clients regarding treatment plans.
- Responsible for answering phone calls and scheduling appointments.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Responsible for medical supply ordering and face to face relationship with representatives from different veterinary supply distributors and laboratories.
Lead Veterinary Technician/Surgical Assistant
University Animal Clinic
03.2016 - 08.2023
- Enhanced patient care by implementing efficient workflow processes and maintaining a clean, organized work environment.
- Reduced patient stress by providing compassionate handling and creating a calm atmosphere during examinations and treatments.
- Improved client relationships by addressing concerns promptly, offering helpful advice, and ensuring clear communication between clients and the veterinary team.
- Developed comprehensive treatment plans for patients with various medical conditions, resulting in improved health outcomes.
- Improved client retention by providing exceptional customer service to pet owners in person and over the phone.
- Boosted clinic revenue with accurate billing and invoicing procedures.
- Reduced wait times for clients by promptly checking in patients upon arrival at the clinic.
- Increased accuracy of medical records by diligently updating patient information during each visit.
- Supported veterinary team with efficient management of supplies, ensuring all necessary materials were available for procedures.
- Contributed to positive work environment through excellent teamwork and collaboration with staff members.
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Maintained confidentiality of sensitive client information while handling financial transactions accurately.
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
- Enhanced client satisfaction by efficiently scheduling appointments and managing patient records.
- Improved patient outcomes by assisting in various surgical procedures and providing pre-and post-operative care.
- Reduced patient recovery time with careful monitoring of vital signs and administering medications as per veterinarian''s instructions.
- Ensured accurate recordkeeping for each surgery by diligently documenting procedure details, medication administration, and patient progress.
- Contributed to successful surgeries through expert handling of anesthesia delivery systems and monitoring patients during procedures.
- Promoted a collaborative work environment by assisting veterinarians and fellow technicians in sharing knowledge and best practices.
- Increased client satisfaction with thorough communication regarding their pet''s surgical process, aftercare, and follow-up appointments.
- Maintained compliance with safety protocols by sterilizing instruments, disposing of biohazardous waste properly, and adhering to facility guidelines.
- Assisted in emergency situations by staying calm under pressure and providing immediate support to the veterinary surgeon.
- Collaborated closely with the veterinary team to develop customized treatment plans based on individual patient needs and conditions.
- Continuously improved technical skills through participation in educational workshops, conferences, and professional networking events related to veterinary surgery techniques.
- Improved client relations through effective communication and education on pet health needs.
- Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Increased client satisfaction by addressing concerns, answering questions, and offering valuable recommendations for pet care.
Veterinary Technician
Gulf Gate Animal Hospital
05.2013 - 03.2016
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Improved client relations through effective communication and education on pet health needs.
- Streamlined appointment scheduling to optimize daily operations and maximize patient throughput.
- Supported veterinary team in diagnostic imaging procedures such as radiographs and ultrasounds for accurate diagnoses.
- Promoted preventive care services by educating clients on the importance of routine check-ups, vaccinations, and dental cleanings.
- Facilitated efficient inventory management through regular stock checks, ordering supplies, and organizing storage areas.
- Provided customer support to clients, answering questions and addressing concerns.
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Helped with training of new veterinary assistants and support staff to improve individuals' capabilities.
- Answered owner animal health questions and advised on best care practices.
- Managed medical intervention and therapy for animals in collaboration with veterinarian.
- Collected patient biopsies and blood samples for laboratory analysis.
- Restrained animals for examination and treatment.
- Enhanced animal well-being by providing daily care, including feeding, cleaning, grooming, and exercising.
- Improved kennel cleanliness by maintaining a strict schedule of sanitation and disinfection procedures.
- Maintained accurate medical records for efficient patient care and treatment followup.
- Increased client satisfaction with timely communication regarding their pets'' health status and any necessary follow-up appointments.
- Monitored vital signs of animals during surgical procedures and provided postoperative care.
- Educated clients on nutrition, preventive health and other animal care.
- Performed dental cleanings using ultrasonic scaler.
- Performed fecal examinations, urinalysis and bloodwork.
- Filed daily progress records, surgery logs, x-ray logs, and routine records.
Groomer/Shop Manager
Waggin Tails Grooming
03.2010 - 05.2013
- Enhanced customer satisfaction by providing high-quality grooming services tailored to individual pet needs.
- Streamlined appointment scheduling for increased efficiency and improved client experience.
- Maintained a clean and organized grooming environment, ensuring the safety and well-being of both pets and staff.
- Developed strong rapport with clients, leading to repeat business and positive word-of-mouth referrals.
- Collaborated with fellow groomers to effectively manage workload and deliver consistent results across all appointments.
- Mastered breed-specific grooming techniques, catering to diverse clientele with varying requirements.
- Reduced customer wait times by implementing time management strategies in the grooming process.
- Provided exceptional customer service through clear communication, addressing concerns promptly and professionally.
- Continuously sought out professional development opportunities, staying current on industry trends and best practices in pet grooming.
- Mentored new groomers to enhance their skills and acclimate them to the salon environment.
- Promoted a comfortable atmosphere for pets by utilizing calming methods during grooming sessions.
- Implemented effective inventory management processes, ensuring adequate supplies for daily operations without overstocking or waste.
- Conducted thorough pre-grooming consultations with clients to determine their preferences, resulting in customized service experiences.
- Assisted in maintaining accurate records of each pet''s medical history, vaccinations status, and past grooming experiences.
- Managed multiple appointments concurrently, balancing competing demands while maintaining high-quality results for each pet.
- Achieved timely completion of appointments by employing efficient workflows that minimized stress for both pets and owners alike.
Education
High School Diploma -
Riverview High School
Sarasota, FL2008
Skills
- Attention To Detail
- Medical History Collection
- Veterinary Office Administration
- Client Education
- Recordkeeping
- Customer Service
- Teamwork and Collaboration
- Appointment Scheduling
- Relationship Building
- Client Relations
- Effective Multitasking
- Telephone Etiquette
- Sound Judgment
- Inventory Management
- Time management
- Stress management
- Billing and invoicing
- Decision-making
Timeline
Veterinary Technician/Administrative Assistant
Coastal Veterinary Internal Medicine Services
08.2023 - 01.2024
Lead Veterinary Technician/Surgical Assistant
University Animal Clinic
03.2016 - 08.2023
Veterinary Technician
Gulf Gate Animal Hospital
05.2013 - 03.2016
Groomer/Shop Manager
Waggin Tails Grooming
03.2010 - 05.2013
High School Diploma -
Riverview High School
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