Sara Marie Duran
Las Vegas,NV
Summary
Dedicated food server with strong communication skills, ensuring exceptional guest experiences and satisfaction. Committed to maintaining cleanliness and food safety practices.
Experienced hotel manager specializing in team development and operational excellence. Known for effective communication and guest relations, driving improvements through targeted training and performance evaluations.
Overview
6
6
years of professional experience
Work History
Restaurant Food Server
Chilli's Bar & Grill
Las Vegas, NV
12.2025 - Current
- Delivered exceptional customer service by accurately taking and processing orders.
- Assisted in maintaining cleanliness and organization of dining area and service stations.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Adapted quickly to changing priorities during peak service hours, enhancing team efficiency.
- Managed cash register operations, ensuring accurate handling of transactions and payments.
- Engaged with guests to provide menu recommendations, enhancing overall dining experience.
- Resolved customer complaints promptly, contributing to increased guest satisfaction levels.
Hotel Manager
La Quinta
El Paso, TX
01.2020 - 11.2025
- Led daily operations to ensure exceptional guest experiences and service quality.
- Developed and implemented staff training programs to enhance team performance and efficiency.
- Oversaw budgeting and financial management, optimizing revenue generation strategies.
- Streamlined front desk operations, improving check-in/check-out processes for guest satisfaction.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Established a positive work culture that promoted teamwork, collaboration, and employee morale.
- Conducted regular staff performance evaluations, identifying areas for improvement and providing constructive feedback.
- Managed hotel operations for seamless functioning, ensuring high levels of efficiency and guest satisfaction.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Provided services efficiently and with high level of accuracy.
- Provided exceptional service and assistance to guests upon check-in.
Hotel Manager
Red Roof Inn Hotel
El Paso, TX
01.2020 - 11.2025
- Managed vendor relationships, negotiating contracts to reduce costs while maintaining service standards.
- Analyzed guest feedback to identify areas for improvement and drive corrective actions.
- Coordinated marketing initiatives to increase brand visibility and attract new clientele.
- Mentored department heads, fostering a collaborative environment focused on operational excellence.
- Regularly analyzed guest feedback data to identify and address areas where improvements could be made, resulting in consistently high customer satisfaction ratings.
- Implemented revenue management strategies to maximize room rates, occupancy levels, and overall profitability.
- Streamlined check-in/check-out processes by introducing new technology solutions, reducing wait times for guests.
- Monitored and evaluated performance of personnel to confirm compliance with standards.
Education
High School Diploma -
Golden West High
Visalia, CA06-2019
Skills
- Clear communication
- Order taking
- Table setting
- Food safety practices
- Professional appearance
- Energy and stamina
- Handling complaints
- Cleanliness standards
- Guest relations
- Food presentation
- Memory retention
- Seating arrangements
Timeline
Restaurant Food Server
Chilli's Bar & Grill
12.2025 - Current
Hotel Manager
La Quinta
01.2020 - 11.2025
Hotel Manager
Red Roof Inn Hotel
01.2020 - 11.2025
High School Diploma -
Golden West High