Sara Eash
Indianapolis,IN
Summary
I am a dynamic and results-driven SaaS Product Manager with over 11 years of experience in both driving product development and enhancing customer experiences within the sales and care sectors. Proven expertise in collaborating cross-functionally to create solutions that elevate customer satisfaction, retention and streamlined operations. As a strategic thinker, I excel in understanding client needs and translating them into actionable plans that foster long-term relationships and drive revenue growth. My strong customer first and data-driven approach enable me to identify opportunities for improvement and develop tailored strategies that align with organizational goals. I am now looking to leverage my background in product management and customer engagement to transition back into an Account Management role, where I can utilize my skills to build robust client partnerships and deliver exceptional service that supports business objectives. Committed to continuous improvement and a customer-first mindset, I am eager to contribute to a team focused on driving success through effective account management.
Overview
18
18
years of professional experience
Work History
Product Manager Sales and Care Success & Tooling
Angi Inc
08.2019 - Current
- Managed a diverse team encompassing Salesforce developers, admins, and Java/Scala developers to empower over 1,700 internal users with improved internal tools for increased success metrics.
- Identified and implemented processes for our Care organization that helped reduce network churn by 4% in 6 months.
- Stewarded the deprecation and replacement of Mulesoft technology, resulting in annual savings exceeding $350k.
- Implemented tools and features to enhance sales quality assurance within the CRM platform, resulting in decreased customer churn metrics.
- Identified and implemented processes highlighting potential churn risks to optimize account management focus on prevention measures.
- Contributed towards evaluating organizational needs for optimal SaaS tooling utilization through active involvement in RFP processes and conducting demos.
- Migrated over 300 users from Zendesk onto Salesforce, building out new processes for an arm of our Care organization. This led to improved SLAs and CSAT, while simultaneously reducing operating costs.
- Implemented process to enable the finance department to effectively target collections on chargeback disputes, unlocking the ability to target 5M annually in lost revenue.
- Utilized various feedback channels to understand user requirements and improve services.
Sales Operations - Project Manager
Angi, Inc
08.2016 - 08.2019
- Analyzed customer requirements, identified gaps, and developed solutions to meet end user needs.
- Acted as a liaison between Prod Eng organization and Business Stakeholders to document requirements and bugs for major platform migration.
- Conducted regular meetings with stakeholders to review project status, discuss issues and risks, and obtain feedback on deliverables.
- Drafted comprehensive documentation such as process flows, user guides, training materials.
B2B Sales Representative
Angi, Inc
01.2013 - 08.2016
- Managed pipeline of 300+ prospective customers and developed strategies to target them effectively.
- Prospected new opportunities by identifying promising commercial customers and qualifying leads to ensure a robust pipeline.
- Prepared sales presentations, proposals, and contracts for business owners and marketing advisors.
- Maintained accurate records of all sales leads, opportunities, and client interactions in Salesforce CRM and legacy contracting system.
- Consistently hit or exceeded individual monthly sales targets and acted as a support on closing peer contracts.
Operations Manager
Belfor Property Restoration
09.2009 - 01.2013
- Managed the intake, scheduling, and coordination of emergency mitigation and restoration services between 10 in-house estimators, impacted homeowners, and over 20 in-house tradespeople.
- Managed vendor relationships related to the completion of restoration services when customer needs exceeded business resourcing capacity.
- Monitored and improved efficiency of processes, team performance, and customer service through scheduling and communication.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
Sales and Operations
International Resources
11.2006 - 07.2009
- Represented four domestic boat manufacturers in their international markets, acting as a direct line between the manufacturer and dealers.
- Managed end-to-end dealer sales order process, including production and coordination of international logistics.
- Streamlined dealer operations by assisting with warranty claims and coordinating trade shows.
- Played a key role in fostering successful relationships with more than 10 international dealerships.
Education
Special Education and Early Childhood Education
Duration: 1999-2003
Skills
- Interpersonal Communication
- Stakeholder Alignment
- Relationship Management
- CRM proficiency
- Product and service knowledge
- Operations Management
- Business Needs Assessment
- Change Management
Volunteer Experience
Service hours provided to organizations such as Keep Indianapolis Beautiful, Back-to-School Backpack drives through IPS, as well as food drives for HVAF of Indiana
References
References available upon request.
Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Company CultureWork-life balanceCareer advancementWork from home optionWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Product Manager Sales and Care Success & Tooling - Angi Inc
08.2019 - Current
Sales Operations - Project Manager - Angi, Inc
08.2016 - 08.2019
B2B Sales Representative - Angi, Inc
01.2013 - 08.2016
Operations Manager - Belfor Property Restoration
09.2009 - 01.2013
Sales and Operations - International Resources
11.2006 - 07.2009
Ball State University - , Special Education and Early Childhood Education
Similar Profiles
Blake SullivanBlake Sullivan
Warranty Repair Manager at Angi RoofingWarranty Repair Manager at Angi Roofing
CONNOR HOWARDCONNOR HOWARD
Senior Sales Account Executive at AngiSenior Sales Account Executive at Angi
Kevin CraneKevin Crane
Account Executive- Digital Ad Sales at Angie's List List/ Angi ADsAccount Executive- Digital Ad Sales at Angie's List List/ Angi ADs