Sara Edstrom
New Hope,MN
Summary
Dynamic professional with an extensive background in customer interactions and service solutions, recognized for reliability and a proactive approach. Expertise in conflict resolution, communication, and problem-solving drives exceptional customer satisfaction and loyalty. A collaborative team player, adaptable to evolving needs, consistently prioritizes achieving results through efficient and empathetic service delivery. Committed to fostering positive relationships that enhance overall customer experience and organizational success.
Overview
25
25
years of professional experience
Work History
Inbound Expert
Target Corporation
10.2025 - 01.2026
- Increased operational efficiency through proper storage of received items according to company standards and procedures.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Assisted with seasonal merchandising efforts by rearranging shelves and creating visually appealing displays that attracted customer attention.
- Enhanced customer satisfaction by providing efficient and friendly service during peak holiday seasons.
Delivery Driver
DoorDash
08.2023 - 09.2025
- Communicated effectively with customers regarding delivery status and inquiries.
- Delivered food items promptly to ensure customer satisfaction and maintain service quality.
- Navigated efficiently using GPS systems to optimize delivery routes and reduce wait times.
- Implemented strategies to enhance route planning, resulting in improved delivery efficiency and reduced fuel costs.
- Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
- Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
- Collaborated with restaurant staff to confirm order accuracy before delivery.
- Drove continuously during shifts, meet deadlines, and achieved high customer satisfaction ratings.
Server
Sunshine Factory
12.2023 - 03.2024
- Provided exceptional customer service, ensuring a positive dining experience for all patrons.
- Assisted in menu item recommendations, enhancing guest satisfaction and meal enjoyment.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Handled guest complaints professionally, resolving issues promptly to maintain high service standards.
- Utilized point-of-sale system accurately for order entry and payment processing, ensuring transaction efficiency.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Kept server areas clean and stocked to increase efficiency while working tables.
Server
Fat Nat's Eggs
01.2022 - 03.2023
- Delivered exceptional customer service to enhance dining experiences and promote repeat business.
- Collaborated with kitchen staff to ensure timely and accurate food preparation and presentation.
- Managed multiple tables efficiently, balancing customer needs with operational demands.
- Resolved customer complaints promptly, ensuring satisfaction and loyalty.
- Established rapport with regular customers, fostering loyalty through exceptional service.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Utilized point-of-sale system accurately for order entry and payment processing, ensuring transaction efficiency.
Bartender Supervisor
New Bohemia Wurst & BierHaus
12.2014 - 03.2022
- Fostered strong relationships with regular patrons through personalized service that encouraged repeat business.
- Performed opening and closing duties, setting up for incoming shift, preparing cash drawers, menu updates on new inventory & pricing, and received incoming inventory.
- Supervised and trained staff on preparing and delivering drinks, handling food, POS operations, opening and closing duties.
- Handled emergencies, guest complaints, equipment problems and team member conflicts.
Bartender Shift Manager
Jackson's Hole Bar & Grill
09.2011 - 08.2013
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed bar inventory, restocked supplies and received deliveries.
- Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
- Established rapport with regular patrons through attentive service, fostering loyalty to the establishment.
- Served high customer volumes during special events, nights, and weekends.
- Monitored compliance with health and safety regulations, ensuring a safe environment for guests.
Bartender
Refuge Bar & Grill
04.2007 - 02.2011
- Established strong relationships with patrons, fostering loyalty and repeat business.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
Bartender, Server
Rosen's Bar & Grill
03.2001 - 06.2009
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Server scheduling, on a section rotation basis, to ensure all staff was treated equally.
Education
Associate of Science - Dietetics Technology
Normandale Community College
Bloomington, MNBachelor of Science - Licensed Alcohol And Drug Counselor
Metropolitan State University
Saint Paul, MN05-2027
Skills
- Punctual and reliable
- Positive attitude
- Quality assurance
- Clear communication
- Point-of-sale operation
- Customer service
- Attention to detail
- Inventory Management
- Adaptability and flexibility
- Problem solving
Date
2023-10-01, 2023-10-01
Timeline
Inbound Expert
Target Corporation
10.2025 - 01.2026
Server
Sunshine Factory
12.2023 - 03.2024
Delivery Driver
DoorDash
08.2023 - 09.2025
Server
Fat Nat's Eggs
01.2022 - 03.2023
Bartender Supervisor
New Bohemia Wurst & BierHaus
12.2014 - 03.2022
Bartender Shift Manager
Jackson's Hole Bar & Grill
09.2011 - 08.2013
Bartender
Refuge Bar & Grill
04.2007 - 02.2011
Bartender, Server
Rosen's Bar & Grill
03.2001 - 06.2009
Bachelor of Science - Licensed Alcohol And Drug Counselor
Metropolitan State University
Associate of Science - Dietetics Technology
Normandale Community College