SARA ELIZABETH RODRIGUEZ AVILA
Conroe,TX
Summary
Enthusiastic and experienced server skilled in delivering high-quality guest experiences in fast-paced environments. Strong background in order processing, customer satisfaction, and team collaboration. Bilingual communicator with proven ability to maintain clean, organized, and efficient service areas.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server
Pappadeaux
Houston, TX
06.2024 - 03.2025
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Upheld high standards of sanitation in accordance with health department regulations.
- Responded to ad hoc cleaning duties at end of shift.
- Monitored dining room for cleanliness and proper set-up at all times.
- Delivered food orders promptly and courteously.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Accurately recorded orders on cash register and point-of-sale system.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Followed health safety guidelines when preparing and serving food products.
- Prepared checks, itemizing total meal costs and taxes.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Stayed informed about daily specials, new menu items, promotions.
- Served food and beverages to patrons and confirmed complete orders.
- Addressed complaints to kitchen staff and served replacement items.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Presented menus and answered questions regarding items.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Provided excellent customer service to ensure satisfaction.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Stocked service areas with supplies during slow periods.
- Explained menu items, describing ingredients and cooking methods upon request.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Operated POS terminals to input orders, split bills and calculate totals.
- Greeted customers, answered questions and recommended specials to increase profits.
- Provided exceptional service to high volume of daily customers.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Assistant Store Manager
Smoke Council
Conroe, TX
01.2024 - 07.2024
- Analyzed market trends to identify opportunities for product expansion or improvement.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Oversaw coaching and guidance of store employees to foster advancement in work operations.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Assisted in continuous development of effective store associates to achieve desired sales and results.
- Maintained a safe working environment by enforcing safety regulations.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Trained new employees on store policies, procedures and customer service standards.
- Supervised cash handling processes to ensure accuracy of transactions.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Oversaw aspects of maintenance, inventory, and daily activity management.
- Reviewed inventory and sales records to prepare reports for management and budget departments.
- Formed and sustained strategic relationships with clients.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Managed household errands and other essential duties.
- Prioritized and organized tasks to efficiently accomplish service goals.
Customer Service Associate
Christians Tailgate
Houston, TX
04.2023 - 07.2023
- Worked with POS system to place orders, manage bills and handle complimentary items
- Explained menu items and suggested appropriate options for food allergy concerns
- Bussed and reset tables to keep the dining room and work areas clean
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
- Used slow periods to restock supplies, ice, trays and delivery bags
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods
- Checked identification for minimum age for sale of alcoholic beverages
- Increased sales significantly by upselling higher-end products to customers
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales
- Noted special patron requests and followed up with kitchen to confirm delivery
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business
- Collected payment for food and drinks served, balanced cash receipts and maintained an accurate cash drawer
- Managed multiple tasks simultaneously while maintaining accuracy and attention to detail.
- Followed policies and procedures to meet or exceed established performance requirements.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Service Crew Member
Swamp Donkeys Crawfish and Seafood
Spring, TX
01.2018 - 04.2023
- Maintained accurate records of all sales activities including visits, follow-ups and leads generated
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
- Set and enforced performance and service standards to keep a consistent
- Cultivated warm relationships with regular customers
- Worked with a POS system to place orders, manage bills and handle complimentary items
- Explained menu items and suggested appropriate options for food allergy concerns
- Bussed and reset tables to keep the dining room and work areas clean
- Keep register accurate through correct billing, payment processing and cash management practices
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
- Answered customers' questions, recommended items and recorded order information
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business
- Interacted pleasantly with guests to deliver quality customer service.
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
- Wiped down tables and equipment, swept and refilled stock.
- Interacted pleasantly with customers and warmly greeted patrons upon entrance to store.
- Packed fast food products in approved containers, cups, and bags.
- Resolved customer complaints with urgency and positive action to satisfy guests and promote return visits.
- Mastered serving, cooking, counter and drive-through to flex across different stations.
- Processed customer payments using cash, checks, credit and debit cards and returned proper bills and coin.
- Completed opening, closing and shift change tasks by following company guidelines.
Medical Representative
City Ambulance Services
Spring, TX
03.2021 - 04.2022
- Met with physicians, nurses and other health care professionals to promote our customer service
- Created strategies for generating new business opportunities through calling, emailing, and networking
- Responded promptly to inquiries from prospects regarding service offered by the company
- Provided customer service support to existing clients to ensure satisfaction
- Contacted potential customers via phone or email to establish rapport and set up meetings
- Established strong working relationships with internal teams across departments
- Assisted with administrative tasks such as scheduling classes, collecting fees, maintaining inventory levels
- Ensured safety compliance by regularly inspecting equipment used during training sessions
- Maintained records of student progress throughout training courses including attendance logs and evaluation forms
- Facilitated interactive classroom activities to promote student engagement, participation, and learning
- Communicated effectively with medical professionals regarding patient care protocols related to CPR practices
- Collaborated with other instructors to develop new curriculum ideas that align with AHA guidelines
- Assisted in organizing educational events such as conferences, symposiums, and workshops related to CPR instruction
- Incorporated multimedia resources into instruction such as videos, slideshows, and online simulations
- Monitored student performance during practical exercises and provided feedback for improvement
- Conducted assessments on knowledge acquired through lectures and hands-on practice sessions
- Demonstrated proficiency in teaching the principles of cardiopulmonary resuscitation to students of all ages
- Instructed students on proper use of automated external defibrillators
- Provided individual support as needed to ensure each student's comprehension of course material
- Developed and implemented a comprehensive CPR certification program for healthcare professionals
- Compiled summaries and reports detailing program outcomes based on assessment data collected from participants
- Collaborated with colleagues to address teaching and research issues
- Kept abreast of developments in field by reading current literature, talking with colleagues, and participating in professional conferences
- Participated in campus and community events
- Participated in trade shows, conferences, conventions and other industry events
- Gathered data about competitors' activities in order to gain competitive advantages
- Maintained customer relationships, providing product information and support services
- Resolved customer complaints in a timely manner while maintaining positive relationships with clients
- Cultivated professional client relationships by asking appropriate questions, identifying needs and providing insightful information regarding products.
- Researched competitors' offerings in order to create competitive advantages for company's products.
- Increased repeat business using great customer service, problem-solving and conflict resolution skills.
- Developed relationships with key opinion leaders within the medical community.
- Responded promptly to customer calls and emails regarding product issues and complaints.
- Scheduled appointments with established and prospective customers to meet with and discuss corporate offerings.
- Maintained records of sales activities such as appointments made, calls placed, samples distributed.
- Networked to build client base and promote products to new and existing clients.
Education
GED -
Lone Star College System
Conroe, TX05.2023
Some College (No Degree) - Accounting And Finance
Lone Star College
Houston, TXSkills
- Decision-making
- Customer service
- Cash handling
- Menu knowledge
- Conflict resolution
- Bilingual communication
- Spanish translation
- Inventory management
- Sales analysis
- Visual merchandising
- Operational oversight
- Client relationship management
- Inventory counting
- Sales growth
- Multilingual communication
- Business development and planning
Certification
- Barbicide Certification
- Food Handlers Certification
- TABC Certification
- CPR Certified
Languages
Fluent, Fluent
References
References available upon request
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Server
Pappadeaux
06.2024 - 03.2025
Assistant Store Manager
Smoke Council
01.2024 - 07.2024
Customer Service Associate
Christians Tailgate
04.2023 - 07.2023
Medical Representative
City Ambulance Services
03.2021 - 04.2022
Service Crew Member
Swamp Donkeys Crawfish and Seafood
01.2018 - 04.2023
GED -
Lone Star College System
Some College (No Degree) - Accounting And Finance
Lone Star College
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