Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Sara Elrod

Sparks,NV

Summary

Decisive Motel Manager equipped to handle range of daily operations needs and emergency situations at properties. Ready for any challenge facing business or customers. Adapts quickly to changing needs and expertly resolves conflicts.

Overview

10
10
years of professional experience

Work History

Motel Manager

NMB Properties LLC
Sparks, NV
04.2014 - 02.2024
  • Developed and implemented policies and procedures to ensure customer satisfaction.
  • Supervised staff, including hiring, training and scheduling of employees.
  • Ensured compliance with applicable laws and regulations governing safety, health and sanitation standards.
  • Conducted regular inspections of guest rooms and public areas to ensure high standards of cleanliness and maintenance.
  • Resolved customer complaints in a timely manner by providing excellent customer service.
  • Maintained inventory levels for supplies needed in the motel operations.
  • Managed accounts receivable functions such as invoicing customers and collecting payments due.
  • Administered new hire paperwork and maintained employee files.
  • Coordinated weekly staff schedule to accommodate ongoing and seasonal needs of hotel.
  • Advised housekeeping staff of rooms vacated and ready for cleaning.
  • Delegated work to staff, setting priorities and goals.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Verified customer credit to establish payment method for accommodations.
  • Oversaw recruiting, interviews and new employee hiring.
  • Managed team of front desk agents, supervising personnel in issue resolution.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.

Education

High School Diploma -

Duane E. Furman High School
Madera, CA
06-1996

Skills

  • Reservation Management
  • Complaint Handling
  • Sales and Marketing
  • Emergency Preparedness
  • Revenue Management
  • Guest Relations Management
  • Front Desk Operations
  • Staff Supervision
  • Account Administration
  • Property Management Systems
  • Safety Procedures
  • Hospitality
  • Outstanding Communication Skills
  • Employee Development
  • Employee Scheduling
  • Cash Handling
  • Staff Training and Development
  • Community Relations

Affiliations

Enjoy bowling

Spending time with my grandchildren

Timeline

Motel Manager

NMB Properties LLC
04.2014 - 02.2024

High School Diploma -

Duane E. Furman High School

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Sara Elrod