Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sara Eness

Muscoda,WI

Overview

24
24
years of professional experience
1
1
Certification

Work History

Optician and Front Desk

Davis Duehr Dean
Richland Center, WI
10.2009 - 10.2023
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked well in a team setting, providing support and guidance.

Front Desk and Optician

Dr. Guelig and Walker
Richland Center, Wisconsin
12.1999 - 10.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Optician

Gundersen Health System
10.2016 - Current
  • Worked with epic mking appointment,adding insurance, checking in patients for the past 10 years.
  • Filed claims with vision and medical insurance companies.
  • Maintained safe, clean and organized environment to increase patient comfort.
  • Verified and updated patient records promptly to guarantee accurate prescription information.
  • Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
  • Contacted patients when eyeglasses or contact lenses arrived in store.
  • Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
  • Learned new catalog of items to present current options to patients.
  • Utilized advanced knowledge of ocular anatomy, physiology and optics to provide proper eyewear.
  • Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims, and collected balances from customers.
  • Adjusted and repaired new and previously purchased frames to satisfy customer.
  • Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers.
  • Managed check-in and check-out procedures, verified patient information, and submitted lens orders.
  • Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.
  • Helped clients try on and select new frames and recommended lens options to meet specific needs.
  • Discussed optimal lens, coating, and frame recommendations with customers to meet individual needs.

Education

High School Diploma -

Richland Center High School
Richland Center, WI
05.1998

Skills

  • Supply Management
  • Display Building
  • Order Preparation
  • Contact Lens
  • Customer Service
  • Retail Sales
  • Insurance Verification
  • Eyewear Trends
  • Optical Orders
  • Product Upselling
  • Inventory Management
  • Supply and Equipment Ordering
  • Prescription Evaluation
  • Billing Processing
  • Optical Needs Assessment
  • Fittings
  • Selecting Frames
  • Data Verification
  • Verifying Prescriptions
  • Managing Repairs
  • Insurance Approvals
  • Appointment Scheduling
  • Children's Eyewear
  • Optical Display Arrangements

Certification

  • Licensed optician - American Board of Opticinary


Timeline

Optician

Gundersen Health System
10.2016 - Current

Optician and Front Desk

Davis Duehr Dean
10.2009 - 10.2023

Front Desk and Optician

Dr. Guelig and Walker
12.1999 - 10.2023

High School Diploma -

Richland Center High School

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Sara Eness