Sara Etienne
Orlando,FL
Summary
Authorized to work in the US for any employer I am a hardworking Economic Support Specialist versed in connecting eligible individuals and families with public assistance benefits. Exceptional history of building rapport with community organizations to foster seamless communication. Gained superior case management and client advocacy skills. Proficient in diverse programs and eligibility requirements. Assesses financial and personal information to help applicants make informed decisions. Gained significant experience compiling statistical data on a plethora of research studies. Organized and detailed to manage multiple, concurrent tasks and proven to build trust and rapport with participants.
Overview
3
3
years of professional experience
Work History
Economic Self Sufficiency Specialist
Department Of Children And Family Services
04.2023 - Current
- The primary function of an Economic Self Sufficiency Specialist involve determining eligibility of applicants and recipients for public assistance programs. Work performed includes processing data from electronic sources and entering information into computer-based eligibility system under state and federal requirements.
- Learning numerous state and federal program regulations, through intensive training prior to full case assignment and then ongoing training thereafter. This work is driven by ongoing reliance on regulations.
- Determining program eligibility in accordance with current regulations using computer-based eligibility system.
- Staying current with changes in rules, laws, procedures, etc. that affect timeliness and accuracy.
- Determined correct services and program resources for individual needs.
- Researched and interpreted program regulations and applicable laws.
- Looked for signs of fraud and reported cases to fraud coordinator and investigators.
Consumer Insights Interviewer
Universal Orlando Resort
06.2022 - 03.2023
- Conducted one-on-one interviews with individuals who fall within target demographic for a product, service, or business. These interviews can range from informal conversations to more rigorous sessions with a wide array of questions, depending on the research study objectives.
- Entered responses from survey participants into internal database using Qualtrics to later compile reports or conduct analysis.
- Used strong and eloquent speaking skills in delivering questions to survey participants by phone and prompting responses to complete questionnaires.
- Gathered information and analyzed it to identify issues or shortcomings.
Front End Supervisor
Dress For Less
03.2020 - 05.2022
- Oversee cashiers, baggers, and other employees within checkout area of a store to ensure that excellent customer service is provided to customers and administer training to employees.
- Monitored cash drawers in several checkout stations to verify adequate cash supply.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
Education
Bachelor of Arts - Social Work
University of South Florida
Tampa, FL05.2025
Associate of Arts - General Studies
Broward College
Lauderhill, FL05.2022
High School Diploma -
Dr. Phillips High School
Orlando, FL05.2019
Skills
- Haitian Creole - Fluent
- Applicant Investigations
- Evidence Requests
- Program Eligibility
- Project Requirements
- Active Listening
- Maintaining data integrity by detecting errors
- Tendency to be reliable, dependable, and act with integrity at work
- Identifying and resolving common customer issues
- Management & leadership skills: Impact & influence
- Responding to customer situations in a retail setting
- Document Processing
- Application Renewal
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
- Development in any professional field
- Time Management
- Systems Assessment and Improvement
- Cycle Counts and Audits
- Prepare Detailed Reports
- Complex Problem-Solving
Timeline
Economic Self Sufficiency Specialist
Department Of Children And Family Services
04.2023 - Current
Consumer Insights Interviewer
Universal Orlando Resort
06.2022 - 03.2023
Front End Supervisor
Dress For Less
03.2020 - 05.2022
Bachelor of Arts - Social Work
University of South Florida
Associate of Arts - General Studies
Broward College
High School Diploma -
Dr. Phillips High School
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