Sara Eyman
Godfrey,IL
Summary
Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions.
Overview
15
15
years of professional experience
Work History
Pharmacy Technician
Cains Drug Store/Bond County Pharmacy
02.2021 - 09.2021
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
Pharmacy Technician
Watson's Drug Store
10.2019 - 11.2020
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
Dental Office Receptionist
Associated Pediatric Dentistry
11.2018 - 08.2019
- Promoted a positive office environment through excellent customer service skills and professional demeanor at all times.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Demonstrated strong multitasking abilities while simultaneously managing phone lines, reception area cleanliness, and general administrative duties.
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Completed patient referrals to other medical specialists.
Customer Service Representative
DeMoulin Brothers
04.2017 - 10.2018
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Processed customer service orders promptly to increase customer satisfaction.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Answered questions on the company's chat line.
Dental Assistant/Front Desk Receptionist
Dr. Jon Logullo DMD
09.2013 - 04.2017
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
Dental Assistant
Dr. Mike Howenstein DMD FAGD
03.2007 - 09.2013
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
Education
No Degree - Dental Assisting
Kaskaskia College
Centralia, IL05.2007
Skills
- Problem-solving skills
- Team Collaboration
- Confidentiality and HIPAA
- Workflow Optimization
- Pharmacy Ethics
- Pharmacology knowledge
- Customer Service
- Data Entry
- Attention to Detail
Timeline
Pharmacy Technician
Cains Drug Store/Bond County Pharmacy
02.2021 - 09.2021
Pharmacy Technician
Watson's Drug Store
10.2019 - 11.2020
Dental Office Receptionist
Associated Pediatric Dentistry
11.2018 - 08.2019
Customer Service Representative
DeMoulin Brothers
04.2017 - 10.2018
Dental Assistant/Front Desk Receptionist
Dr. Jon Logullo DMD
09.2013 - 04.2017
Dental Assistant
Dr. Mike Howenstein DMD FAGD
03.2007 - 09.2013
No Degree - Dental Assisting
Kaskaskia College
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