Sara Fay
Fountain Valley,CA
Summary
Dynamic administrative and customer service professional with a proven track record in multiple positions, excelling in time management and organizational skills. Recognized for enhancing operational efficiency and employee morale through effective onboarding and recognition programs. Proficient in data analysis, ensuring compliance and confidentiality while delivering exceptional support in high-pressure environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Scherer Construction of North Florida
02.2024 - 03.2025
- Managed and maintained executive calendars, scheduling appointments, meetings, and travel arrangements
- Maintained office supplies inventory by anticipating needs and placing orders in a timely manner
- Handled sensitive information with utmost confidentiality while maintaining data integrity at all times
- Maintained confidentiality agreements with external partners/vendors to protect sensitive company information shared during negotiations or collaborations
- Coordinated employee recognition programs/events to boost morale and foster a positive work environment
- Served as the primary point of contact for visitors/guests, greeting them professionally and ensuring their needs were met during their time at the office
- Managed multiple calendars simultaneously, prioritizing appointments/meetings based on urgency/importance to optimize executives' time
- Provided administrative support during contract negotiations by preparing necessary documents, tracking revisions, and ensuring compliance with legal requirements
- Supported new hire onboarding and recruitment by preparing paperwork, coordinating orientation, and screening candidate resumes for review by hiring managers
- Handled incoming calls and emails with professionalism, providing accurate information or redirecting inquiries to appropriate staff or departments
- Prepared and edited professional documents, reports, and presentations using Microsoft Office Suite with accuracy and efficiency
- Maintained organized filing systems and updated databases to ensure accurate, accessible records both digitally and physically
Customer Service Representative
BEST-VIP
01.2019 - 11.2023
- Delivered exceptional customer support by using in-depth product knowledge to resolve inquiries quickly and accurately
- Handled complex and escalated customer concerns with empathy and professionalism, building rapport and ensuring lasting satisfaction through proactive communication and personalized support
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
- Assisted customers in navigating company website, troubleshooting technical issues, and placing orders online
- Collaborated with cross-functional teams to escalate unresolved issues and ensure timely resolution for customers
- Maintained detailed records of all customer interactions in CRM system for future reference and analysis
- Identified opportunities for process improvement based on common customer inquiries or pain points
- Developed strong problem-solving skills through analyzing complex situations quickly while maintaining composure under pressure
- Cultivated positive relationships with key clients through regular communication channels such as phone calls or email correspondence
- Demonstrated excellent written communication skills by crafting clear responses that addressed each aspect of the customer's inquiry concisely
- Assisted in training new hires by sharing best practices, providing guidance, and offering support during their onboarding process
- Recognized as a top-performing subject matter expert for consistently delivering high customer satisfaction and demonstrating deep product knowledge
Attractions Host
Disneyland Resort
Anaheim, CA
11.2017 - 01.2019
- Operated and maintained amusement park rides, ensuring the safety and enjoyment of guests
- Conducted thorough inspections of ride equipment before each shift to identify any potential hazards or malfunctions
- Provided clear instructions to riders regarding safety procedures and the proper use of restraints.
- Responded promptly and effectively to any guest concerns or emergencies during ride operation.
- Maintained a clean and organized work area, including the loading/unloading platform and queue lines.
- Collaborated with other ride operators to ensure smooth operations and efficient guest flow throughout the park.
- Demonstrated excellent customer service skills by engaging with guests in a friendly, professional manner.
- Assisted in training new ride operators on standard operating procedures, safety protocols, and customer service techniques.
- Performed routine maintenance tasks on rides, such as cleaning seats and restraints, checking fluid levels, and tightening bolts and nuts as needed.
- Managed crowd control during peak hours to maintain orderliness in line queues, while maximizing guest satisfaction.
- Collaborated with the maintenance team to report any mechanical issues or abnormalities observed during daily inspections.
- Participated in regular meetings with management to discuss operational improvements, and address any issues or concerns.
- Assisted in coordinating special events at the park by managing ride schedule
Education
Bachelor of Arts - Mental Health Psychology
Southern New Hampshire University
Online05.2025
Skills
- Data analysis and reporting
- Client assessment and service
- Conflict resolution strategies
- Time management skills
- Employee training and development
- Team collaboration techniques
- Multi-tasking abilities
- Computer proficiency
- Problem solving expertise
- Organizational skills
Certification
Driver's License
Additional Work History
- Taco Bell — Service Champion (2015–2017)
- Pavilions — Personal Shopper (2013–2015)
Roles focused on fast-paced customer service, teamwork, and maintaining high standards of safety, cleanliness, and professionalism.
Accomplishments
- Graduated with highest possible honors, 3.98 GPA
- Received honor roll every term enrolled in Bachelor's program
- Received President's List every semester enrolled in Bachelor's program
References
References available upon request.
Timeline
Administrative Assistant
Scherer Construction of North Florida
02.2024 - 03.2025
Customer Service Representative
BEST-VIP
01.2019 - 11.2023
Attractions Host
Disneyland Resort
11.2017 - 01.2019
Bachelor of Arts - Mental Health Psychology
Southern New Hampshire University
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