Sara Fay
Fountain Valley
Summary
Diligent administrative assistant with proven track record in managing office operations and providing comprehensive administrative support. Demonstrated ability in streamlining office processes and aiding in project coordination. Known for effective communication and multitasking skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Scherer Construction of North Florida
02.2024 - 03.2025
- Managed and maintained executive calendars, scheduling appointments, meetings, and travel arrangements
- Prepared and edited correspondence, reports, presentations, and other documents as needed
- Maintained office supplies inventory by anticipating needs and placing orders in a timely manner
- Screened phone calls and emails for executives, providing accurate information or redirecting inquiries to appropriate staff members
- Created efficient filing systems both electronically and physically to ensure easy retrieval of important documents
- Assisted with the onboarding process of new employees by preparing necessary paperwork and coordinating orientation sessions
- Handled sensitive information with utmost confidentiality while maintaining data integrity at all times
- Supported HR department in recruitment efforts by screening resumes/CVs of potential candidates based on predefined criteria before forwarding them to hiring managers for further evaluation
- Managed and updated company databases, ensuring accuracy and completeness of information
- Maintained confidentiality agreements with external partners/vendors to protect sensitive company information shared during negotiations or collaborations
- Coordinated employee recognition programs/events to boost morale and foster a positive work environment
- Served as the primary point of contact for visitors/guests, greeting them professionally and ensuring their needs were met during their time at the office
- Responded to inquiries from clients/customers in a timely manner, providing accurate information or directing them to the appropriate department/personnel for assistance
- Demonstrated proficiency in using various software applications (e.g., Microsoft Office Suite) to create documents/spreadsheets/presentations/reports efficiently and accurately
- Managed multiple calendars simultaneously, prioritizing appointments/meetings based on urgency/importance to optimize executives' time
- Provided administrative support during contract negotiations by preparing necessary documents, tracking revisions, and ensuring compliance with legal requirements
Customer Service Representative
BEST-VIP
01.2019 - 11.2023
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
- Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information
- Built rapport with customers through active listening, empathy, and personalized interactions
- Resolved complex customer complaints by investigating the root cause of the issue and implementing appropriate solutions
- Assisted customers in navigating company website, troubleshooting technical issues, and placing orders online
- Collaborated with cross-functional teams to escalate unresolved issues and ensure timely resolution for customers
- Maintained detailed records of all customer interactions in CRM system for future reference and analysis
- Identified opportunities for process improvement based on common customer inquiries or pain points
- Proactively followed up with customers after issue resolution to ensure their satisfaction was maintained
- Recognized as a top performer within the department based on consistently high levels of customer satisfaction ratings
- Developed strong problem-solving skills through analyzing complex situations quickly while maintaining composure under pressure
- Cultivated positive relationships with key clients through regular communication channels such as phone calls or email correspondence
- Demonstrated excellent written communication skills by crafting clear responses that addressed each aspect of the customer's inquiry concisely
- Assisted in training new hires by sharing best practices, providing guidance, and offering support during their onboarding process
- Recognized as a subject matter expert within the department due to extensive knowledge of company products and policies
- Managed escalated customer issues with professionalism and empathy, ensuring swift resolution while maintaining a positive brand image
Attractions Host
Disneyland Resort
11.2017 - 01.2019
- Operated and maintained amusement park rides, ensuring the safety and enjoyment of guests
- Conducted thorough inspections of ride equipment before each shift to identify any potential hazards or malfunctions
- Provided clear instructions to riders regarding safety procedures and proper use of restraints
- Responded promptly and effectively to any guest concerns or emergencies during ride operation
- Maintained a clean and organized work area, including the loading/unloading platform and queue lines
- Collaborated with other ride operators to ensure smooth operations and efficient guest flow throughout the park
- Demonstrated excellent customer service skills by engaging with guests in a friendly and professional manner
- Assisted in training new ride operators on standard operating procedures, safety protocols, and customer service techniques
- Performed routine maintenance tasks on rides, such as cleaning seats/restraints, checking fluid levels, and tightening bolts/nuts as needed
- Managed crowd control during peak hours to maintain orderliness in line queues while maximizing guest satisfaction
- Collaborated with maintenance team to report any mechanical issues or abnormalities observed during daily inspections
- Participated in regular meetings with management to discuss operational improvements and address any issues or concerns
- Assisted in coordinating special events at the park by managing ride schedules
Service Champion
Taco Bell
08.2015 - 10.2017
- Provided fast and friendly service to customers, ensuring a positive dining experience
- Efficiently took customer orders and accurately entered them into the POS system
- Prepared food items according to established recipes and portion sizes
- Maintained cleanliness of work area, including wiping down counters, tables, and equipment
- Managed cash transactions with accuracy and integrity, handling large volumes of cash daily
- Closely followed all safety and sanitation procedures to ensure food quality and prevent accidents or injuries
- Collaborated with team members to meet customer needs in a fast-paced environment
- Demonstrated strong knowledge of menu items, ingredients, allergens, and special dietary requirements
- Served as a brand ambassador by providing excellent customer service at all times
- Assisted in training new employees on company policies, procedures, and customer service standards
- Maintained inventory levels by restocking supplies as needed throughout shifts
- Fulfilled special requests from customers such as modifications to menu items or dietary restrictions
- Suggested upsells or add-ons to increase sales revenue per transaction
- Prioritized tasks effectively during busy periods while maintaining high-quality service
- Catered to specific dietary needs or preferences of customers with personalized recommendations
- Worked collaboratively with kitchen staff to ensure timely preparation of orders
- Demonstrated exceptional time management skills by consistently meeting delivery deadlines for takeout orders
- Welcomed guests warmly upon arrival while managing waitlist during peak hours
- Leveraged strong communication skills when resolving customer complaints or concerns
- Demonstrated ability to handle high-pressure situations with calmness and professionalism
- Collaborated with team members to ensure smooth operations during busy periods
- Increased efficiency at the drive-thru window by accurately processing payments while maintaining friendly customer interactions
- Demonstrated flexibility by quickly adapting to changing priorities or tasks as needed
- Closely followed cash handling procedures to prevent discrepancies or errors in transactions
- Collaborated with kitchen staff to ensure accurate order preparation according to customer specifications
- Served as a point of contact for customer inquiries or concerns regarding menu items or allergens
- Maintained a positive attitude and provided excellent service even during challenging or stressful situations
Personal Shopper
Pavilions
06.2013 - 04.2015
- Efficiently picked and packed customer orders according to order specifications
- Ensured proper labeling, packaging, and sealing of orders to prevent damage during transportation
- Assisted in loading and unloading trucks, verifying shipment quantities against delivery documents
- Followed safety protocols and maintained a clean work environment at all times
- Communicated effectively with supervisors regarding any issues or concerns related to order fulfillment process
- Trained new employees on order picking procedures, safety guidelines, and operating equipment safely
- Efficiently pulled and prepared customer orders for shipment, ensuring accuracy and timeliness
- Utilized handheld scanners to locate and retrieve items from designated storage areas
- Maintained a high level of attention to detail when verifying order contents against packing slips or invoices
- Collaborated with warehouse team members to prioritize order fulfillment based on urgency and delivery deadlines
- Assisted in organizing the layout of the warehouse for optimal efficiency in order picking processes
- Communicated any issues or concerns regarding damaged products, missing items, or incorrect shipments to supervisors promptly
- Maintained a clean and organized work area, contributing to a safe working environment for all employees
- Trained new team members on proper order pulling procedures, leading to faster onboarding times
- Demonstrated strong problem-solving skills by quickly resolving inventory discrepancies or locating hard-to-find items
- Closely monitored product quality during the picking process, ensuring only undamaged goods were shipped out
- Collaborated with shipping department personnel to coordinate efficient loading of outgoing trucks
- Maintained accurate records of completed orders using computer systems or manual logs
Education
College - Mental Health Psychology
Southern New Hampshire University
05.2025
Skills
- Office experience
- Data Entry
- Front desk
- Organizational Skills
- Customer Service
- Google Docs
- Microsoft Office
- Microsoft Word
- Adobe Acrobat
- Microsoft Excel
- Microsoft Outlook
- Typing
- Customer support
- Time management
- Administrative experience
- Computer Skills
- Microsoft Access
- Phones
- Excel
- Phone Etiquette
- Microsoft Powerpoint
- Customer service
- Data entry
- Computer skills
- Office administration
- Administrative support
- File organization
- Microsoft outlook
- Customer and client relations
- Computer proficiency
- Filing
- Customer relations
- Critical thinking
- Strong problem solver
- Scheduling
- Documentation and recordkeeping
- Professional communication
- Database entry
- Scheduling and calendar management
- Excel spreadsheets
- Appointment scheduling
- Recordkeeping
- Verbal communication
- Data organization
- Professional and mature
- Calendar management
- Mail handling
Certification
Driver's License
Timeline
Administrative Assistant
Scherer Construction of North Florida
02.2024 - 03.2025
Customer Service Representative
BEST-VIP
01.2019 - 11.2023
Attractions Host
Disneyland Resort
11.2017 - 01.2019
Service Champion
Taco Bell
08.2015 - 10.2017
Personal Shopper
Pavilions
06.2013 - 04.2015
College - Mental Health Psychology
Southern New Hampshire University
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