Sara Feldman
Bellevue,USA
Summary
Results-driven and customer-focused professional with a strong background in customer service, showcasing effective communication and organizational skills. Adept at problem-solving in fast-paced, team-oriented environments.
Overview
14
14
years of professional experience
Work History
Shipping and Receiving Clerk
Quality Refrigerated Services
08.2024 - Current
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Resolved shipping issues promptly, minimizing impact on delivery schedules and customer relations.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Compared shipping orders and invoices against contents received to verify accuracy.
Delivery Driver
Domino’s Pizza
04.2023 - Current
- Demonstrate the ability to navigate diverse routes while ensuring the safety and temperature of goods, as well as providing excellent customer service in a fast-paced environment
- Focus on strong attention to detail in maintaining accurate order records and handling cash transactions ensures that customers receive their orders in a timely manner
Fun Express Home-based Sales Support/Data Entry
Oriental Trading Company
01.2011 - Current
- Assist customers in product returns, reships, and other order inquiries as well as managing product inventory based on our customer’s needs
- Use a customer-centered ideology in handling customer complaints and making an effort to keep our customers satisfied by working with the customer to reach a mutual solution
Cashier
Nebraska Furniture Mart
01.2015 - 01.2019
- Strong track record of providing exceptional customer service
- Proficient in accurately processing transactions, handling diverse payment methods, and maintaining a positive demeanor in a high-volume retail environment
- Skilled in multitasking and operating point-of-sale systems
Overseas Quality Inspection Coordinator
Oriental Trading Company
01.2014 - 01.2019
- Ensured the quality compliance of merchandise through inspections, documentation, and UPC verification
- Managed the Oriental Trading Sample Archive, addressing issues and maintaining data in Oriental Trading systems
- Investigating and resolving quality concerns, enforcing vendor compliance, and creating Product Specification Sheets
- Responsibilities included using various software and measurement tools, demonstrating effective communication, problem-solving, and organizational skills in a fast-paced team environment
Inbound Customer Service Representative
Oriental Trading Company
01.2011 - 01.2014
- I thrived in a dynamic and fast-paced environment, utilizing effective communication and problem-solving skills to assist customers with inquiries, orders, and product information over the phone
- Contributed to a customer-centric approach, emphasizing teamwork, and collaboration with colleagues to ensure customer satisfaction
Education
High School Diploma - College-Preparatory classes
Papillion La Vista High School
01.1998
Skills
- Microsoft Word
- Excel Spreadsheets
- Outlook
- AS4000
- Magneto
- Comet
- Transaction management
- POS systems
- Customer service
- Data Entry
- Attention to detail
- Work ethic and integrity
- Shipping and receiving
- High-volume call centers
Timeline
Shipping and Receiving Clerk
Quality Refrigerated Services
08.2024 - Current
Delivery Driver
Domino’s Pizza
04.2023 - Current
Cashier
Nebraska Furniture Mart
01.2015 - 01.2019
Overseas Quality Inspection Coordinator
Oriental Trading Company
01.2014 - 01.2019
Fun Express Home-based Sales Support/Data Entry
Oriental Trading Company
01.2011 - Current
Inbound Customer Service Representative
Oriental Trading Company
01.2011 - 01.2014
High School Diploma - College-Preparatory classes
Papillion La Vista High School
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