Sara Fernandez
Hollywood,FL
Summary
As a Forecast Analyst with expertise in capacity planning and workforce forecasting, I specialize in developing and implementing innovative models for long-term strategic planning. Leveraging advanced analytical techniques, I optimize resource allocation and staffing strategies to meet evolving business needs. My role includes forecasting accuracy improvements, assessing risks associated with key business drivers, and collaborating across teams to align operational goals with financial objectives. I am adept at utilizing data-driven insights to drive efficiency and productivity enhancements, ensuring agile adaptation to dynamic market conditions.
Overview
9
9
years of professional experience
Work History
Forecast Analyst RTA
Comcast
08.2020 - Current
- Created and maintained precise and forecasting accurate models, charts and reports.
- Supporting cross-functional teams on the day-to-day execution of the existent program implementation.
- Maintains monthly location based customer service productivity, quality, and sales performance goals, reports, and tracks performance against goals.
- Monitors call volume arrival patterns, additives and multiplicities seasonality, contact rates, and applies various forecast models for data-driven insights.
- Operational efficiency improvements.
Lead Account Executive
Comcast
11.2015 - 08.2020
- Communicates and develops rapport with customers.
- Evaluates individual customers existing.
- Educates customers on Comcast products and pricing models as well as competitive advantages over other service providers.
- Consistently exceeded sales quotas, contributing significantly to overall team performance and success.
Education
Bachelor's Degree - Supervision And Management
Borward College
Fort Lauderdale, FL2024
Skills
- Workload simplification
- Project management
- Performance metrics reporting
- Forecasting
- Strategic planning
- SQL
Timeline
Forecast Analyst RTA
Comcast
08.2020 - Current
Lead Account Executive
Comcast
11.2015 - 08.2020
Bachelor's Degree - Supervision And Management
Borward College
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