SARA FERNANDEZ
Katy,TX
Summary
Friendly and dependable customer service professional with experience in food service, education, and retail-focused environments. Skilled at providing excellent customer experiences, handling high-volume interactions, working efficiently in fast-paced settings, and collaborating with team members. Bilingual in English and Spanish with a strong work ethic, excellent communication skills, and a commitment to creating a welcoming environment for customers and guests.
Overview
3
3
years of professional experience
Work History
Full-Time Teacher
Big Blue Marble Academy
Katy, TX
05.2026 - Current
- Supervise and care for children while maintaining a safe, welcoming classroom environment.
- Communicate professionally with parents regarding daily activities and student progress.
- Manage multiple responsibilities in a fast-paced environment while maintaining organization and attention to detail.
- Resolve conflicts calmly and professionally while promoting positive behavior.
- Work collaboratively with coworkers to ensure smooth daily operations.
Barista
Vogs Coffee House
Katy, TX
07.2025 - 03.2026
- Delivered exceptional customer service to over 100 customers daily.
- Accurately processed cash, credit card, and mobile payments.
- Prepared beverages efficiently while maintaining high quality standards.
- Supported opening and closing procedures and maintained a clean, organized workspace.
- Resolved customer concerns professionally to ensure a positive experience.
Car Wash Attendant
Blue Wave Car Wash
Katy, TX
01.2025 - 03.2025
- Assisted customers with selecting services and answering questions.
- Promoted wash packages and earned commission through successful upselling.
- Directed vehicles safely through the wash process.
- Worked efficiently with team members during busy periods.
Content Creator
Czelma Patricia, Realtor
Katy, TX
06.2023 - 08.2023
- Communicated with clients and collaborated on marketing projects.
- Managed multiple deadlines while maintaining attention to detail.
- Created promotional content to increase customer engagement.
Education
Lone Star College
Houston, TXSkills
- Customer Service
- Cash Handling
- Point-of-Sale (POS) Systems
- Food & Beverage Preparation
- Teamwork
- Communication
- Multitasking
- Problem Solving
- Conflict Resolution
- Time Management
- Organization
- Fast-Paced Work Environments
- Bilingual: English & Spanish
- Relationship building
- Classroom management
- Growth mindset
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Full-Time Teacher
Big Blue Marble Academy
05.2026 - Current
Barista
Vogs Coffee House
07.2025 - 03.2026
Car Wash Attendant
Blue Wave Car Wash
01.2025 - 03.2025
Content Creator
Czelma Patricia, Realtor
06.2023 - 08.2023
Lone Star College