Summary
Overview
Work History
Education
Skills
Timeline
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Sara Fiala

Andover,MN

Summary

Reliable and upbeat csr successful at promoting customer loyalty, satisfaction and diligent attention to individual needs. Knowledgeable about product. Dedicated and dependable with excellent organizational strengths and superior work ethic.

Overview

6
6
years of professional experience

Work History

Sales Associate

The Home Depot
04.2019 - 06.2021
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Organized in-store events to increase foot traffic and drive additional sales opportunities.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Engaged with customers to build rapport and loyalty.

Assistant Manager

Rue 21
01.2015 - 05.2019
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Streamlined store operations for increased efficiency, implementing new processes and procedures.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Boosted employee confidence by recognizing outstanding performance and celebrating team accomplishments.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Set targets for employees to drive company success and strengthen motivation.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Passionate about learning and committed to continual improvement.
  • Worked well in a team setting, providing support and guidance.
  • Resolved problems, improved operations and provided exceptional service.

Education

High School Diploma -

Elk River Senior High School
Elk River, MN
06.2015

Skills

  • Reliable and Responsible
  • Building Customer Loyalty
  • Verbal/written communication
  • Exceptional customer service
  • Sales and Promotions
  • Sales Training
  • Team Leadership
  • Team Cooperation
  • Creative Thinking
  • Upselling
  • Relationship selling
  • Team Supervision

Timeline

Sales Associate

The Home Depot
04.2019 - 06.2021

Assistant Manager

Rue 21
01.2015 - 05.2019

High School Diploma -

Elk River Senior High School

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Sara Fiala