Sara Fitzsimmons
Dallas,TX
Summary
Dynamic and people-oriented client experience manager with a passion for cultivating relationships and driving growth. Proven ability to identify and capitalize on opportunities, excelling in building partnerships and fostering long-term client connections. Leveraging strong communication skills, navigates complex market landscapes to expand business reach and drive revenue. With a customer-centric approach and a focus on delivering value, thrives in fast-paced environments, driving initiatives that propel organizational success.
Overview
9
9
years of professional experience
Work History
Certified Trainer & Coach
Camp Gladiator
10.2024 - Current
- Design 3-5 full body workouts a week for all fitness levels
- Coach fun, challenging, and scalable workouts for all fitness levels
- Motivate and engage campers through high energy, encouragement, and accountability
- Build and engage a strong fitness community through social media and local networking
- Create a welcoming and team-oriented atmosphere
- Recruit new members and retain current members by delivering an amazing experience
- Explain exercise modifications and contraindicated movements to participants with history of injury
Membership Concierge
LifeTime Fitness
09.2024 - Current
- Serve as the primary point of contact for members, ensuring a seamless onboarding experience and addressing all membership-related inquiries
- Provide personalized service to members, enhancing their engagement and satisfaction with Life Time Fitness programs and amenities
- Maintain knowledge of club offerings, promotions, and events to proactively inform and support members
- Assist with membership sales, renewals, and retention efforts, contributing to overall growth and member retention goals
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions
Client Experience Manager
VLI TECH, INC.
08.2019 - 03.2024
- Served as passionate Account Manager for 70+ clients with focus on engagement and process improvement, maximizing business efficiency for customer base
- Client support to include hands-on collaboration with internal and external teams to ensure rapid resolution of issues and concerns
- Managed 3 key web-based products supporting 40+ customers
- Facilitated twice a week company wide planning meeting to ensure proper prioritization of resources and clear communication across all departments
- Proactively identified risks and opportunities within the customer base to enhance product adoption and expand revenue
Project Manager
VLI TECH, INC.
08.2019 - 03.2024
- Managed and deployed client-facing and internal projects, overseeing up to 12 projects simultaneously
- Transitioned the company's support console, maintaining customer continuity
- Conducted sales to deployment handoff calls, client kickoff calls, and implemented services
- Collaborated with Development and IT departments to prioritize projects and tasks
- Designed and implemented deployment processes and best practices, including documentation and training
Manager of Business Development
VLI TECH, INC.
08.2019 - 03.2024
- Led third party marketing team to drive projects to redesign website and marketing materials
- Developed and maintained relationships with 50+ clients during COVID to provide project and company updates in an unprecedented time in the EMS industry
- Conducted demos, created quotes and delivered Software as a Service Agreements
- Attended trade shows to build client relations and educate potential clients on our services
Director of Business Development
ECORE SOFTWARE
04.2016 - 08.2019
- Acted as the advocate and main point of contact for high-level and Top 100 clients
- Directed and organized the company's user conference, enhancing client engagement
- Created a Client Success Team with the VP of Operations, focusing on customer satisfaction
- Led, trained, and managed the training team, ensuring smooth transitions from sales to support
Interim Director of Training
ECORE SOFTWARE
04.2016 - 08.2019
- Trained 20+ accounts on software and services while collaborating with VP of Operations to produce better solutions for training process
- Led, trained, and managed training team
- Acted as liaison between sales and support team to ensure successful transition from the sale to live client support
- Created new documentation and standard operating procedures to improve training experience for clients
Manager of Sales and Marketing
ECORE SOFTWARE
04.2016 - 08.2019
- Generated over $300,000 in revenue in one year, working with clients to schedule demonstrations and create service agreements
- Hired and trained new Marketing Manager
- Implemented project management tools and conducted kickoff calls for new clients
- Scheduled, performed demonstrations, and created quotes and service level agreements for prospective clients
Education
Certified Personal Trainer -
International Sports Science Association (ISSA)
Phoenix, AZ08.2024
Health Coach Certification -
Institute of Integrative Nutrition
New York, NY03.2016
Bachelor of Science - Kinesiology
Southwestern University
Georgetown, TX05.2011
Skills
- Lean Six Sigma Green Belt Certified
- Confidentiality
- HIPPA compliance trained
- CRM Tools (SalesForce, Hubspot, Kaseya)
- Microsoft Office
- Google Office
- Conflict Resolution
- Excellent Communication Skills
- Calendar Management
- Meeting Management
- Experienced in Collaboration Software (Slack, Teams)
- Group dynamics
- Healthy lifestyle advocacy
- Training delivery
Accomplishments
Completed Boston Marathon 2024, Hyrox Women’s Doubles 2024, Hyrox Mixed Doubles 2022, NYC Marathon 2021
Timeline
Certified Trainer & Coach
Camp Gladiator
10.2024 - Current
Membership Concierge
LifeTime Fitness
09.2024 - Current
Client Experience Manager
VLI TECH, INC.
08.2019 - 03.2024
Project Manager
VLI TECH, INC.
08.2019 - 03.2024
Manager of Business Development
VLI TECH, INC.
08.2019 - 03.2024
Director of Business Development
ECORE SOFTWARE
04.2016 - 08.2019
Interim Director of Training
ECORE SOFTWARE
04.2016 - 08.2019
Manager of Sales and Marketing
ECORE SOFTWARE
04.2016 - 08.2019
Certified Personal Trainer -
International Sports Science Association (ISSA)
Health Coach Certification -
Institute of Integrative Nutrition
Bachelor of Science - Kinesiology
Southwestern University
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