Summary
Overview
Work History
Education
Skills
Timeline
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Sara Fletcher

Russell,MA

Summary

With a proven track record at Tempus, I excel in delivering compassionate elderly care and efficient front desk operations. My expertise in vital signs monitoring and guest services, combined with a strong work ethic and exceptional problem-solving abilities, ensures high-quality patient care and customer satisfaction.

Reliable and compassionate, always dedicated to providing high-quality care and support. Possesses foundational knowledge in patient care and safety, coupled with basic skills in daily living assistance and communication. Committed to making positive impact on clients' well-being and quality of life.

Thrives in supportive and compassionate settings, looking to transition into new field. Developed strong communication and empathy skills, along with ability to manage daily care routines effectively. Aims to bring these transferrable skills to new role, contributing to positive and caring environment.

Overview

20
20
years of professional experience

Work History

Caregiver

Tempus
06.2022 - 10.2024
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted patients with self-administered medications.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
  • Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Monitored vital signs regularly, detecting any abnormalities or changes in condition to promptly inform medical professionals.
  • Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.

Night Auditor

Sheraton Hotels
12.2014 - 03.2017
  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
  • Oversaw night auditing of daily room occupancy and hotel revenue.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
  • Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
  • Demonstrated proficiency in various software systems used for reservation management, billing adjustments, and report generation.
  • Promoted a positive work atmosphere by maintaining high levels of professionalism, enthusiasm, and commitment to guest satisfaction during overnight shifts.
  • Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
  • Entered customer data into room system and updated information whenever patrons changed rooms.
  • Streamlined the check-in and check-out process for guests, ensuring a smooth experience during overnight hours.
  • Utilized strong problem-solving skills while handling any logistical challenges that arose throughout the course of nightly duties.
  • Provided exceptional customer service to overnight guests, addressing inquiries, and offering assistance as needed.
  • Generated and printed daily financial reports to track hotel performance.
  • Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
  • Looked over pending check-ins and payment processes to complete closing procedures.
  • Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
  • Coordinated with housekeeping staff to address any overnight room maintenance requests or special accommodations needed.
  • Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
  • Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
  • Managed inventory levels of supplies required for efficient front desk operations during overnight hours.
  • Called guests requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive, and welcoming.
  • Processed reservations and cancellations efficiently, optimizing room occupancy rates.
  • Updated guest accounts and processed payments accurately, safeguarding financial integrity.
  • Assisted in inventory management and supply ordering for front desk, ensuring preparedness and operational efficiency.
  • Enhanced guest satisfaction by providing efficient check-in and check-out services.
  • Resolved guest issues with professional and empathetic communication, improving overall stay experiences.
  • Provided guests with information about local attractions and services, enhancing their stay experience.
  • Coordinated with daytime staff to communicate important guest information, ensuring smooth transitions and continuity of service.
  • Coordinated with housekeeping and maintenance staff to address overnight issues, ensuring guest comfort.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

CNA

Mason Wright Retirement Home
03.2009 - 04.2013
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Provided emotional support for patients during challenging times, fostering a positive healing environment.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Reduced patient stress levels through effective communication and active listening skills.
  • Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Oversaw and maintained patients' rooms, group living areas, and nurse stations.
  • Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
  • Administered prescribed medications under the supervision of a registered nurse, ensuring adherence to safety protocols.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
  • Documented patient information and care activities in electronic health record.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Facilitated personal hygiene management, feeding and ambulation.

Cashier

Walmart
11.2007 - 02.2008
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.

Cashier

Donkin Donuts
06.2004 - 12.2007
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.

Education

Certificate - CNA

Holyoke Community College
Holyoke, MA
05-2007

GED -

YPP
Springfield, MA
06-2005

Skills

  • Respectful and compassionate
  • Front desk operations
  • Vital signs monitoring
  • Customer assistance
  • Time management
  • Strong work ethic
  • Bathing assistance
  • Work ethic and integrity
  • Elderly care
  • Generating reports
  • Attention to detail
  • Patience and empathy
  • Problem-solving
  • Night audit reports
  • Feeding assistance
  • Time management skills
  • Dependable and responsible
  • Punctual and dependable
  • Basic life support
  • Cleaning and sanitizing
  • Patient care
  • End-of-day processes
  • Dressing assistance
  • Customer service excellence
  • Daily living assistance
  • Balancing transactions
  • Money handling
  • Multitasking and organization
  • Resolving issues
  • Cash handling and management
  • Teamwork and collaboration
  • Emergency response
  • Customer relations
  • Decision-making
  • Guest services
  • Written and verbal communication
  • Critical thinking
  • Order taking
  • Strong ethics
  • Account balancing
  • Flexibility and adaptability
  • Professionalism and courtesy
  • Guest relations
  • Relationship building
  • Customer service

Timeline

Caregiver

Tempus
06.2022 - 10.2024

Night Auditor

Sheraton Hotels
12.2014 - 03.2017

CNA

Mason Wright Retirement Home
03.2009 - 04.2013

Cashier

Walmart
11.2007 - 02.2008

Cashier

Donkin Donuts
06.2004 - 12.2007

Certificate - CNA

Holyoke Community College

GED -

YPP

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Sara Fletcher