Emelie Allen
Moberly,MO
Summary
Dynamic Shift Manager at HHS Environmental Services with a proven track record in staff motivation and training. Expert in decision-making and quality assurance, I enhanced team performance through effective delegation and mentoring. Committed to maintaining workplace safety while delivering exceptional customer service and resolving conflicts efficiently.
Overview
7
7
years of professional experience
Work History
Shift Manager
HHS Environmental Services
06.2024 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Babysitter
Self Employed Services
12.2020 - 06.2024
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Prepared healthy, age-appropriate snacks and meals.
- Reassured children when upset providing emotional support and stability.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
- Taught children to organize toys, wash hands, and share by leading by example.
- Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
- Created a fun and educational atmosphere by incorporating age-appropriate games and activities that promoted learning while keeping children entertained.
Receptionist
MRMS Rural Heath Clinic
12.2018 - 12.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Education
General
Weteran High School
Huntsville, MO05-2016
Skills
- Decision-making
- Workplace safety
- Staff motivation
- Opening and closing procedures
- Punctual and reliable
- Energetic and enthusiastic
- Handling customer complaints
- Training and mentoring
- Relationship building
- Team development
- Delegating work
- Quality assurance
- Inventory control
- Documentation and reporting
Timeline
Shift Manager
HHS Environmental Services
06.2024 - Current
Babysitter
Self Employed Services
12.2020 - 06.2024
Receptionist
MRMS Rural Heath Clinic
12.2018 - 12.2020
General
Weteran High School
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