Sara Flores
Santa Rosa,CA
Summary
Proven track record in enhancing customer satisfaction and resolving complex issues, demonstrated during tenure at Catholic Charities Of The Diocese Of Santa Rosa. Skilled in analytical reasoning and de-escalation techniques, ensuring high levels of service and team collaboration. Excelled in roles requiring adaptability, effective multitasking, and a commitment to excellence.
Overview
6
6
years of professional experience
Work History
Participant Advocate
Catholic Charities Of The Diocese Of Santa Rosa
2023.02 - Current
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
- Delivered friendly service and offered expert support in every interaction.
- Established trusting relationships with clients by maintaining open lines of communication throughout the entire representation process.
- Managed complex caseloads with diligence, prioritizing tasks to ensure timely resolution of cases.
Ambassador
Five Keys Schools and Programs
2022.09 - 2023.01
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Greeted customers and clients to create welcoming atmosphere.
- Assisted team with operational policies and procedures to drive services.
- Resolved conflicts between staff members and community members in diplomatic manner.
Gaming Associate
Knighted Ventures
2019.03 - 2021.04
- Actively participated in departmental meetings aimed at improving overall efficiency within the gaming area.
- Managed player disputes with diplomacy and tact, resolving issues quickly while maintaining composure under pressure.
- Ensured game integrity by closely monitoring gameplay and promptly reporting any irregularities or disputes.
- Assisted in training new Gaming Associates, sharing knowledge of gaming rules and procedures to ensure consistent performance standards.
Customer Service Cashier
Kohls Department Store
2018.09 - 2019.03
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Counted money in drawers at beginning and end of each shift.
- Utilized POS system to handle customer cash and credit card transactions.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
Education
GED -
California Board of Education
Skills
- Document filing
- Analytical Reasoning
- De-Escalation Techniques
- Safety Monitoring
- Customer Service
- Reliability and punctuality
- Patience and composure
- Teamwork and Collaboration
- Time Management
- Effective Multitasking
- Adaptability and Flexibility
Timeline
Participant Advocate
Catholic Charities Of The Diocese Of Santa Rosa
2023.02 - Current
Ambassador
Five Keys Schools and Programs
2022.09 - 2023.01
Gaming Associate
Knighted Ventures
2019.03 - 2021.04
Customer Service Cashier
Kohls Department Store
2018.09 - 2019.03
GED -
California Board of Education
Similar Profiles
Israel CardenasIsrael Cardenas
Shelter Cade Aide at Catholic Charities Diocese of San DiegoShelter Cade Aide at Catholic Charities Diocese of San Diego
Tammy FloresTammy Flores
Administrative Assistant I, HUD 202 at Catholic Charities Diocese of St. Petersburg, Inc.Administrative Assistant I, HUD 202 at Catholic Charities Diocese of St. Petersburg, Inc.
John HuynhJohn Huynh
Director of Social Justice at Catholic Charities and the Diocese of Des MoinesDirector of Social Justice at Catholic Charities and the Diocese of Des Moines