Sara Freeman

• Utilize HCM, Answer Key, ServiceNow and Microsoft Office suite to verify, calculate, and notify employees/former employees of overpayments
• Complete calculation by using amounts due versus amounts paid in order to determine the correct amount overpaid, including tax and deduction differences
• Process manual checks according to established protocol
• Process check deposits according to established SOP
• Complete balance adjustments and W2 corrections for repayment of overpaid wages according to established SOP
• Prioritize multiple tasks in fast-paced, constantly evolving environment in order to meet deadlines as assigned
• Manage deceased payment cases
• Work with colleagues and provide support to complete tasks cooperatively.
• Manage cases, perform in-depth research, identify resources for providing information, follow through to obtain information, and resolve cases efficiently and thoroughly
• Collaborate with other departments to establish smooth implementation of operational processes and procedures.
• Resolve customer issues promptly and professionally, maintaining high satisfaction rates while minimizing escalations, while monitoring the Escalation Mailbox.
• Open and properly distributed incoming mail to promote quicker response to client inquiries.
• Participate in process mapping exercises to identify bottlenecks, proposing solutions to enhance efficiency and productivity in order to update current SOPs and improve efficiency.
• Complete daily logs for management review.
• Other tasks as assigned.

• Oversee day-to-day processing of payroll for approximately 1000 employees of varying job classifications.
• Calculate wages, deductions and bonuses in accordance with company policies. Maintained efficient internal accounting controls, adherence to accounting policies and procedures.
• Work closely with Budget department to ensure employees are paid from proper funding sources (i.e

Grants, general funding, etc)

• Extensive use of Kronos Workforce Central and Workforce Ready timekeeping system, with daily activities generated reports to track employee time and attendance, audit trails, and time adjustments.
• Processed voids and reissues, created non-sufficient funds (NSF) list and made salary changes in payroll
• Perform annual payroll audit; and process payroll year-end and reconciliation tasks
• Audit forms and other documents for compliance with external regulations and internal policies and procedures
• Monitors and assists in managing internal controls within the department
• Process employee retirements, resignations, and terminations weekly and related payroll functions
• Conduct Kronos training for new time keepers and approvers within the district
• Review payroll edit reports for errors and inconsistencies
• Make corrections as needed and/or coordinate efforts with supervisors and administrators to obtain pertinent information for making corrections.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns .
• Manage day-to-day operations in busy car dealership with 2 subordinates
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Manage website and maintain inventory online
• Prepare sales paperwork in accordance with company and DMV policies
• Prepare and deliver bank deposits
• Assist co-workers with vehicle preparation, lot maintenance, and sales goals
• Maintain filing of customer records in accordance with State and Federal guidelines
• Collect payments from customers
• Use Microsoft Office Suite, proprietary dealer software (Frazier), and other computer systems for data entry, record keeping, customer contact, document creation, etc
• Use of office machines such as fax machine, scanner, copier, printer, multi-line phone system, etc
• Prepare payroll for submission to business owner and accountant.