Sara Garcia
Compton,CA
Summary
Dedicated customer service agent with high energy and experienced in working in diverse environments at a fast pace. Being a genuine people-person with observation skills, good time management, and team oriented.
Overview
5
5
years of professional experience
Work History
Customer Service Agent- Janitor
Airport Terminal Management
1 World Way Los Angeles, Ca 90045
01.2023 - Current
- Provide high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Prepare selections of coffees, fresh juices, cooked hot/ cold foods for breakfast bar set-up and operations beginning at early hours and finishing prior to check out times for first class and business passengers .
- Stock beverage dispensers, plates and utensils and ice supply.
- Kept kitchen, counter and dining areas cleaned and sanitized.
Cabin Cleaner
Dnata
1 World Way Los Angeles, Ca 90045
08.2021 - 01.2023
- Conducted security searches under seats and in compartments to locate misplaced or unauthorized items.
- Maintained, cleaned and sanitized interior of aircraft by safely using chemicals and other cleaning equipment.
- Cleaned, sorted and stored equipment inside aircraft spaces.
- Documented completed work with logs of hours, supply use and notable incidents or findings.
Cashier Team Lead
Panda Express
Gardena, Ca
10.2019 - 10.2021
- Communicated with customers and team members to solve problems.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Trained team members on cash register operation and cash handling.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Built relationships with customers to encourage repeat business.
Customer Service Cashier
Subway
Compton,Ca 90222
10.2018 - 10.2019
- Given the responsibility to open and close store.
- Made sure to provide great customer service
- Counted cash registers at beginning and end of each shift.
- Utilized POS system
- Took food orders from customers and cooked items quickly to complete order items together to serve.
Education
High School Diploma -
Centennial High School
Compton, CA06.2018
Skills
Proficient in
- Bilingual (Spanish/English)
- Word/PowerPoint/Excel
- Use of Point-of-sale system (POS)
- Excellent communication skills(both written and oral)
- Strong leadership, organizational, and problem solving skills
- Obtain the ability to multi-task
- Great customer engagement
- Fast learner, doesn't take much to adapt to a new environment
Reference
- Oswaldo Cuatle
Panda Express, General Manager
Gardena, Ca
(310) 538-5377
- Rosie Mejia
Dnata, General Manager
Torranca, Ca
(323) 477-7467
Timeline
Customer Service Agent- Janitor
Airport Terminal Management
01.2023 - Current
Cabin Cleaner
Dnata
08.2021 - 01.2023
Cashier Team Lead
Panda Express
10.2019 - 10.2021
Customer Service Cashier
Subway
10.2018 - 10.2019
High School Diploma -
Centennial High School