Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Sara Geller

Owosso,MI

Summary

I love learning new things. I have several years of experience in cashiering, customer service, stocking, ordering of product, lottery machine and instant scratch tickets. I have a few years experience in management/assistant management in the retail/ customer service field.

Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.

Committed and hardworking [Job Title] with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions, and ringing up customers. Creative problem-solver versed in customer service.

Diligent and responsible Cashier with excellent history of running smooth, accurate registers, keeping merchandise stocked and maintaining cleanliness. Offering experience in FOH and BOH roles. Well-organized and dependable with unparalleled dedication to team success, business operations and customer loyalty.

Overview

5
5
years of professional experience

Work History

Front End Associate

Wal-Mart Supercenter
10.2024 - Current
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Restocked and organized merchandise in front lanes.
  • Fostered positive shopping experience, greeting customers with smile and offering help in locating products.
  • Enhanced store appearance by organizing products and ensuring shelves were always fully stocked.
  • Replaced merchandise stock throughout check-out lines and end-cap displays.
  • Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Engaged in friendly conversation with customer to better uncover individual needs.

Assistant Store Manager

Dollar Tree
02.2024 - 08.2024
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Created and maintained safe and secure work environments for employees.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Rotated merchandise and displays to feature new products and promotions.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
  • Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Reported issues to higher management with great detail.

Assistant Manager

GPM Investments (One Stop)
05.2020 - 01.2024
  • Cashier on a POS system, assisted Manager with paperwork, ordering of products, stocking, rotation of products, customer service, changed gas prices, lottery machine, scratch tickets (scanning in when delivered, activating packs and putting up for sale), taking care of winners, daily paperwork, open store, closing store, daily paperwork, coffee machine, cleaning, scanning and emailing of management paperwork, doing bank deposits, counting all the drops in the safe from previous work day, scheduling, interviewing possible candidates for employment, doing drug testing for employment, changing pricing in the POS system for sales or increases of pricing
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Dispatcher

Nationwide Towing & Roadside
02.2023 - 06.2023
  • Answered phones, entered calls into the computer system (double screen monitor system), dispatched drivers to customers that needed help, assisted AAA Roadside with calls and concerns, accepted credit card payments, communicated with drivers and customers
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Promoted teamwork among colleagues by proactively assisting others when needed.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Managed high-stress situations to ensure caller calmness, using effective communication and problem-solving skills.
  • Enhanced emergency response times by efficiently coordinating with first responders and accurately relaying critical information.
  • Answered phone calls and responded to customer emails.

Cashier

RKA Petroleum (Marathon)
01.2022 - 02.2023
  • Cashier on a POS system, assisted Manager with paperwork, ordering of products, stocking, rotation of products, customer service, changed gas prices, lottery machine, scratch tickets (scanning in when delivered, activating packs and putting up for sale), taking care of winners, daily paperwork, open store, closing store, daily paperwork, coffee machine, cleaning, scanning and emailing of management paperwork
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Built relationships with customers to encourage repeat business.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Stocked, tagged and displayed merchandise as required.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Increased sales of promotional items by informing customers about current offers.
  • Enhanced customer loyalty by participating in rewards program enrollment.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.

Education

High School Diploma -

Lakeville Adult Education
Otisville, MI
05-2005

Skills

  • Figma proficiency
  • Customer service
  • Time management
  • End-to-end testing
  • Product restocking
  • POS operations
  • Retail transactions
  • Store appearance maintenance
  • Merchandise display set up
  • Teamwork
  • Friendly and helpful
  • Strong communication and interpersonal skills
  • Customer assistance
  • Problem-solving
  • Reliable and responsible
  • Teamwork and collaboration
  • Honest and dependable
  • Positive customer engagement
  • Problem-solving abilities
  • Multitasking
  • Multitasking Abilities
  • Excellent communication
  • Cash handling
  • Organizational skills
  • Attention to detail
  • Time management abilities
  • Complaint handling
  • Active listening
  • Verbal and written communication
  • Computer proficiency and Microsoft office
  • Inventory and stocking

References

  • Ida Leavy, (313) 768-6298
  • Monica Loomis, (810) 263–2430
  • Kevin Doherty (810) 358-1666

Timeline

Front End Associate

Wal-Mart Supercenter
10.2024 - Current

Assistant Store Manager

Dollar Tree
02.2024 - 08.2024

Dispatcher

Nationwide Towing & Roadside
02.2023 - 06.2023

Cashier

RKA Petroleum (Marathon)
01.2022 - 02.2023

Assistant Manager

GPM Investments (One Stop)
05.2020 - 01.2024

High School Diploma -

Lakeville Adult Education

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Sara Geller