Sara George

• Managed daily operations to ensure smooth functioning of store, maintaining clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Assisted with hiring, training and mentoring new staff members.
• Maximized sales by creating innovative visual merchandising displays and store layouts.
• Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
• Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
• Implemented loyalty program that boosted repeat business and increased overall sales revenue.

Primarily responsible for managing all customer service activities on the sales floor that helped enable the desired customer experience

• This included accountability for driving customer satisfaction results and reducing number of customer complaints across store by ensuring that superior customer service was delivered on consistent basis
• In addition, mentoring and training of all staff was key role in position as ASM
• ASM was expected to provide full leadership over store at any point in absence of Store Manager.

• Organized promotional events to showcase new products and attract potential customers, increasing store traffic.
• Conducted in-home consultations to assess client needs and preferences, creating tailored design solutions.
• Balanced multiple projects simultaneously while meeting strict deadlines without compromising quality or customer satisfaction levels.
• Developed strong client relationships, resulting in repeat business and positive word-of-mouth referrals.
• Determined personalized needs, tastes and design preferences through thorough client consultations.
• Developed key client relationships, providing design solutions that met needs and budgets without compromising quality or design intent.
• Implemented multiple high-end residential and commercial interior design projects within cost, quality and timeframe targets.
• Worked closely with contractors and vendors to improve project coordination, completing projects on time and within budget.

Coordinated activity of other retail employees and was in charge of training staff, assigning tasks, conducting meetings, accounting, implementing safety guidelines, and taking disciplinary action when necessary.

• Maintained clean and organized work area, contributing to pleasant shopping environment for customers.
• Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
• Helped customers complete purchases, locate items, and join reward programs.
• Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
• Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
• Worked closely with team members from other departments to resolve complex customer issues or facilitate seamless transactions.
• Collaborated with store management to optimize cashier scheduling for peak hours, maximizing efficiency.
• Implemented loss prevention strategies by vigilantly monitoring transactions and identifying potential theft risks.
• Used POS system to enter orders, process payments and issue receipts.