SARA GILLESPIE
East Liverpool,OH
Summary
Solution-oriented and problem solver with 15 years of professional customer service experience. Highly motivated individual seeking a position where I can utilize my skills and knowledge in communication, collaboration, sales operations, sales management, and general management.
Overview
8
8
years of professional experience
Work History
Server
Olive Garden
10.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Customer Experience Banker
Huntington National Bank
05.2023 - 12.2023
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
- Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
- Educated customers on features and benefits of banking products and services.
- Opened, closed, and updated accounts for customers.
- Balanced teller drawers and ATM cash.
- Collaborated with team members to consistently meet or exceed branch sales targets and objectives.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Provided advice on different bank products and financial options.
- Evaluated client financial positions and identified most appropriate banking products.
CSR
Premier Bank
09.2022 - 06.2023
- Handle transactions for customers, including check cashing, deposits, withdrawals, transfers, loan payments, cashier's checks, and opening and closing accounts
- Identify customer needs, provide information on new products and services, and direct customers to branch representatives as needed
- Reconcile cash drawers at the end of shift, count and package coins and currency, turn in any excess if damaged currency to head teller
- Track, record, report, and store transactions information and special requests
- Provide a high level of customer service, offering answers and assistance with a smile.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Sales Coordinator
Premier Bank
02.2022 - 05.2022
- Assist the Vice President of Corporate Strategy and Manager of Client Relations with day-to-day execution of marketing and sales initiatives
- Transcribe, maintain, and distribute notes from group calls, performance reviews, and SLA conference calls
- Assist with preparation of various custom marketing materials for meetings and client presentations using MS Office Suite
- Create, maintain, and update monthly, quarterly, and annual reports.
Title Operation Coordinator
Mortgage Connect
04.2020 - 02.2022
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Participated in workshops and in-service meetings to enhance personal growth and professional development.
Server/Bartender
Oak Arbor Grille
08.2018 - 12.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
General Manager
Mobile Addictions
03.2016 - 07.2019
- Oversee day-to-day operations, assigning daily, weekly, monthly, and quarterly performance goals and assuming their completion
- Recruit, onboard, and train high-preforming employees to achieve sales, profitability, market share, and business plan objectives
- Seek out opportunities for expansion and growth by developing business strategy to drive sales
- Provide guidance and feedback to help others strengthen their knowledge and skillset to grow as an employee.
Education
Bachelor of Arts - Business Management And Human Resources
Western Governors University
Salt Lake City, UT09.2025
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Safe Food Handling
- Sales expertise
- Quality Control
- Performance Improvement
- Relationship Management
- Reliable and Responsible
- Team Leadership
- Relationship Building
- Transactions and Cash Handling
- Conflict and Complaint Resolution
- Staff Training
Timeline
Server
Olive Garden
10.2023 - Current
Customer Experience Banker
Huntington National Bank
05.2023 - 12.2023
CSR
Premier Bank
09.2022 - 06.2023
Sales Coordinator
Premier Bank
02.2022 - 05.2022
Title Operation Coordinator
Mortgage Connect
04.2020 - 02.2022
Server/Bartender
Oak Arbor Grille
08.2018 - 12.2019
General Manager
Mobile Addictions
03.2016 - 07.2019
Bachelor of Arts - Business Management And Human Resources
Western Governors University