Summary
Overview
Work History
Education
Skills
Timeline
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SARA GLAUSER

SARA GLAUSER

Englewood,CO

Summary

Driven by a commitment to excellence, I leveraged my problem-solving abilities and excellent communication skills at Kohl's to enhance customer satisfaction and streamline operations. My expertise in customer relationship management and team collaboration resulted in significant improvements in service delivery and employee morale, embodying a results-oriented approach that consistently exceeds employer expectations.

Overview

22
22
years of professional experience

Work History

Store Support Lead

Kohl's
10.2018 - Current
  • Resolved customer complaints with professionalism, ensuring a positive shopping experience for all guests.
  • Improved customer satisfaction by providing timely and accurate product information and support.
  • Boosted overall customer satisfaction rates by quickly addressing any concerns or issues that arose during transactions or interactions within the store environment.
  • Bolstered employee retention rates by creating initiatives aimed at recognizing hard work and dedication among team members.
  • Provided ongoing support to store management by generating detailed reports on sales performance and inventory levels.
  • Assisted in the training of new employees, fostering a supportive work environment that encouraged growth and development.
  • Conducted regular audits of store procedures to ensure compliance with company policies and industry regulations.
  • Tracked and documented customer interactions in customer relationship management system to maintain accurate records.
  • Generated reports to track performance and analyze trends.

Event Photographer

Sacred Heart School
08.2013 - 06.2017
  • Captured memorable moments by skillfully photographing various events, including weddings, corporate functions, and social gatherings.
  • Maintained a professional demeanor while interacting with diverse clientele and adapting to various event settings and challenges.
  • Enhanced client satisfaction by delivering high-quality images and consistently meeting deadlines for photo processing and delivery.
  • Completed complex photo shoots at indoor and outdoor venues.
  • Anticipated key moments during live events enabling quick reaction times for capturing candid shots that generated positive feedback from clients.
  • Achieved consistent image composition using expert knowledge of lighting techniques both natural light sources as well as supplementary studio equipment.
  • Utilized advanced editing techniques to produce visually appealing images that showcased the essence of each unique event.
  • Increased repeat business by building strong relationships with clients and providing exceptional customer service throughout the event photography process.
  • Adjusted, modified and networked photos using digital and computer manipulative applications.
  • Upgraded equipment regularly investing in new cameras lenses and editing software ensuring that clients received the highest quality images possible.
  • Managed multiple projects simultaneously while maintaining strict attention to detail when editing photos for consistent quality control across all deliverables.
  • Implemented a streamlined system for tracking client communication and project status leading to improved organization and time management.
  • Photographed high-quality images for various print and digital projects.
  • Edited, toned, captioned, and uploaded photographs for publication.
  • Took photos from different angles and perspectives to capture perfect images.
  • Digitally edited photos to enhance appearance.
  • Managed and organized photo database using consistent naming conventions and key-wording for search optimization.
  • Shot photographs in controlled lab, field, and remote environments.

Home Daycare Provider

Glauser's Daycare
08.2002 - 05.2012
  • Met with parents about daily activities, positive developments, and issues.
  • Offered children numerous opportunities throughout each week to get sunshine and exercise in yard and at local parks.
  • Streamlined administrative tasks such as enrollment paperwork processing resulting in efficiency improvements.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Treated basic first aid needs such as cleaning and bandaging minor cuts.
  • Implemented conflict resolution techniques promoting peaceable resolutions among peers during disagreements.
  • Administered nutritious meals and snacks to promote healthy eating habits in children.
  • Offered early language exposure through story time sessions fostering literacy skills.
  • Balanced children's days between play, instruction, and rest with well-designed schedules.
  • Organized engaging arts and crafts projects to foster creativity and fine motor skills among the children.
  • Cultivated a sense of community within the daycare through collaborative projects involving both children and families involved in our program.
  • Complied with state regulations regarding licensing, health requirements, staffing ratios, and safety protocols in the operation of the daycare facility.
  • Managed daily operations of the home daycare, including scheduling, budgeting, and recordkeeping.
  • Promoted good social skills by helping children work through conflicts and leading many collaborative games.
  • Delivered effective potty training strategies tailored to each child''s readiness level leading to successful outcomes.
  • Crafted nutritious meals and kept lots of fresh fruit and vegetables on hand to prevent unhealthy snacking.
  • Developed strong relationships with parents through open communication, addressing concerns, and providing updates on their child''s progress.
  • Ensured a safe and nurturing environment for children, conducting regular safety checks and maintaining cleanliness.
  • Built early learning skills such as color and shape recognition with hands-on activities.
  • Changed diapers of very young children and assisted older kids with bathroom requirements.
  • Kept children safe and secure in different environments with diligent monitoring and effective management strategies.
  • Managed home environment to keep areas clean, organized and free of safety hazards.
  • Enhanced children''s cognitive development by implementing age-appropriate educational activities and playtime.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Implemented individualized care plans for each child based on their unique needs and developmental milestones achieved.
  • Assisted children patiently through many different scenarios and modeled positive behaviors.
  • Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
  • Facilitated social development by encouraging positive interactions between children during group activities.
  • Maintained effective schedule balance between rest periods, active play, and instruction.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Documented children's' daily activities for parents and discussed trends to identify any necessary interventions.
  • Improved overall well-being of children by incorporating physical activity into daily routines.
  • Provided consistent emotional support through active listening, empathy, and encouragement during challenging situations or transitions.
  • Monitored nap times ensuring adequate rest periods which supported optimal growth and development.
  • Read stories, sang songs and facilitated creative play.
  • Logged information regarding naps, feedings, and any medications administered.
  • Instructed children in crafts and other activities to promote gross and fine motor skills.
  • Dispensed snacks and meals to children in accordance with nutritional guidelines.
  • Used positive reinforcement techniques to promote patience and other good behaviors in children.
  • Implemented daily routines and activities to stimulate and engage children.
  • Developed lessons and activities to promote children's physical and emotional development.
  • Encouraged children's emotional and social development.
  • Responded to inquiries from parents and guardians.
  • Created safe and engaging learning environment for groups of diverse children with various learning styles.
  • Helped children develop motor skills in preparation for preschool and kindergarten.
  • Monitored children's activities to verify safety and wellbeing.
  • Provided support and guidance to children in conflict resolution.
  • Prepared group activities to enhance socialization, communication and problem-solving skills for children.
  • Maintained group discipline through positive reinforcement, behavior modeling, and collaboration with parents.
  • Handled daily administrative tasks efficiently to minimize time away from children.
  • Documented children's growth and development.
  • Created and implemented activities to promote language development.
  • Assisted in potty training and toilet hygiene.

Education

Associates - Business Administration

Jefferson Community College
Watertown, NY
08.1994

Skills

  • Workplace Safety
  • Customer Engagement
  • Employee Motivation
  • Task Delegation
  • Stock replenishment
  • Merchandising Strategies
  • Policy Enforcement
  • Store maintenance
  • Cross-selling techniques
  • Brand representation
  • Store layout optimization
  • Network Troubleshooting
  • Promotional planning
  • Recordkeeping skills
  • Customer Relationship Management
  • Hardware troubleshooting
  • Data Collection
  • Security Protocols
  • Helpdesk operations
  • Customer Service
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Problem-solving abilities
  • Microsoft Windows and Office
  • Multitasking
  • Multitasking Abilities
  • Reliability
  • Excellent Communication
  • Organizational Skills
  • Team Collaboration
  • Active Listening
  • Effective Communication
  • Adaptability and Flexibility
  • Decision-Making
  • Friendly and Patient
  • Team building
  • Highly Professional
  • Written Communication

Timeline

Store Support Lead

Kohl's
10.2018 - Current

Event Photographer

Sacred Heart School
08.2013 - 06.2017

Home Daycare Provider

Glauser's Daycare
08.2002 - 05.2012

Associates - Business Administration

Jefferson Community College

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SARA GLAUSER