Sara Glenn
Laramie,WY
Summary
Motivated Social Worker with comprehensive knowledge of social justice issues and systems affecting marginalized communities. Passionate about developing and facilitating programs to support communities in need. Collaborative and analytical advocate builds strategic partnerships, advocate for clients, and advance change for communities in need.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Clerical Support Staff/Secretary
Foundations Counseling
06.2022 - Current
- Scheduled appointments and conducted follow-up calls to clients
- Created and updated records and files to maintain document compliance using Icanotes software
- Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies
- Responded to emails and other correspondence to facilitate communication and enhance business processes
- Provided clerical support to company employees by copying, faxing, and filing documents
- Entered data into system and updated client contacts with information to keep records current, which included biopsychosocial prescreening intake as needed
- Received and placed telephone calls to clients and prospective clients
- Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction
- Kept reception area clean and neat to give visitors a positive first impression.
- Engaged clients in conversation to determine feelings and apprehensions.
Office Aide- Field Program
University Of Wyoming
01.2024 - Current
- Kept Cooperative Education Agreements up to date for Social Work field program
- Collected and tracked documents for approval of new field agencies and supervisors
- Updated and managed Social Work field program course shells
- Assisted with recruitment of and training for new field agencies and supervisors.
- Assisted students regarding questions on field assignments and software
Graduate Teaching Assistant
University Of Wyoming
08.2023 - 05.2024
- Mentored students through office hours and one-on-one communication.
- Documented attendance and completed assignments to maintain full class and student records.
- Checked assignments, proctored tests and provided grades according to university standards.
- Worked with teachers in evaluating student progress, needs and gains.
- Created and maintained course websites and materials to provide students with easy access to course materials and resources.
MSW Student Intern
Wyoming Department Of Workforce Services
08.2023 - 05.2024
- Administered assessments to identify clients' needs and establish Individualized Plans for Employment.
- Assisted clients in developing and setting realistic goals to promote positive change.
- Wrote notes, completed documentation for referrals and maintained case files.
- Collaborated with other professionals to plan and coordinate care for clients.
- Developed and maintained strong relationships with community resources for successful referrals.
ERAP Application Case Manager
Family Promise of Albany County
06.2021 - 03.2022
- Provided telephone and face-to-face screenings with potential clients who are needing temporary financial assistance, who may not have access to the internet or the computer
- Explained ERAP services and determine eligibility in accordance with current regulations
- Supported program leadership in handling day-to-day management needs of a busy office
- Coordinated individual referrals to obtain community services, advocated for client needs, and resolved roadblocks
- Maintained accurate, complete, and up-to-date documentation of client service activities and provided monthly reports to FPAC director using the reporting template provided by DFS
- Attended and actively participated in professional and community meetings, as requested, while representing the agency.
Volunteer
Laramie Salvation Army, Salvation Army Laramie Extension Unit
05.2020 - 03.2022
- Volunteered with groups and organizations to help make measurable differences for program recipients
- Provided immediate responses to questions from volunteers
- Met with other volunteers and program leaders to discuss new service opportunities
- Developed and deepened partnerships with related organizations with similar missions
- Used strong interpersonal communication skills to convey information to others
- Coordinated with social, public, and welfare agencies to obtain and provide client information
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Social Work Intern
The Cottage At St. Matthew's Cathedral
09.2019 - 05.2020
- Demonstrated respect, friendliness, and willingness to help wherever needed
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance
- Operated cash register to record all transactions accurately and efficiently
- Answered questions about store policies and concerns to support positive customer and client experiences
- Answered incoming telephone calls, took down messages, and provided information
- Actively listened to customers, handled concerns quickly, and escalated major issues to supervisor
- Helped with administrative support, including managing incoming calls, coordinating files, and sorting mail.
Education
Masters of Social Work - Social Work
University of Wyoming
Laramie, WY05.2024
Bachelor of Health Science - Social Work
University of Wyoming
Laramie, WY05.2020
Associate of Science - General Studies, Science/Health Science
Laramie County Community College
Cheyenne, Wy01.2016
Skills
- Experience in operating Office 365 Programs
- Case management
- Written and verbal communication
- Interdisciplinary collaboration
- Client needs assessments
- Organization and Time management
- Motivational Interviewing
- Service Coordination
References
· Billie Chapman
billchap@uwyo.edu
(307)766-5658
(professional reference)
· Molli Paulson
(307)745-3160
molli.paulson@wyo.gov
(professional reference)
· Drew Hutchinson
(307)745-3160
drew.hutchinson1@wyo.gov
(professional reference)
· Deanie Spath
(208)756-7579
(personal reference)
· Clint Morris
(307)761-0548
(personal reference)
Timeline
Office Aide- Field Program
University Of Wyoming
01.2024 - Current
Graduate Teaching Assistant
University Of Wyoming
08.2023 - 05.2024
MSW Student Intern
Wyoming Department Of Workforce Services
08.2023 - 05.2024
Clerical Support Staff/Secretary
Foundations Counseling
06.2022 - Current
ERAP Application Case Manager
Family Promise of Albany County
06.2021 - 03.2022
Volunteer
Laramie Salvation Army, Salvation Army Laramie Extension Unit
05.2020 - 03.2022
Social Work Intern
The Cottage At St. Matthew's Cathedral
09.2019 - 05.2020
Masters of Social Work - Social Work
University of Wyoming
Bachelor of Health Science - Social Work
University of Wyoming
Associate of Science - General Studies, Science/Health Science
Laramie County Community College
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