Sara Goldbach
Winter Park,FL
Summary
Certified Medical Assistant/Medical Assistant Scribe with a dedication to hard work. Experienced in front and back office operations, including medical receptionist responsibilities, IT and insurance support. Skilled in recording vital signs, preparing patients for examination, maintaining accurate and confidential medical records, and transcribing any and all patient visits. A compassionate communicator who enhances patient satisfaction through empathy and efficient care delivery. Personable with hands-on experience balancing administrative and clinical duties to achieve patient satisfaction. Thorough understanding of medical registration process and procedures to streamline client processing. Recognized for delivering high-quality healthcare and excellent customer service.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
AdventHealth MedicalGroup
Orlando, FL
02.2024 - Current
- Rooming patients - This consists of taking the patients' vital signs, verifying that their medical history in their chart is up to date, including medications, medical history, surgical history, allergies, pharmacy, etc.
- Obtaining pre-operative lab orders for laboratory testing: urine samples and MRSA swabs.
- Removing patients' wound dressings.
- Administering wound dressings, drain removals, and wound care treatments according to physician instructions.
- Taking preoperative and postoperative photographs.
- Assisting with in-clinic surgical procedures, either by circulating and providing supplies as needed or by assisting with the procedure itself while sterile, under the direction of the physician.
- Autoclave: sterilizing equipment for in-office procedures.
- Answered patient calls promptly and directed inquiries to the appropriate department when needed.
- Managed inventory of medical supplies ensuring adequate stock levels were maintained at all times.
- Scheduled appointments for patients via phone and in person.
- Maintained cleanliness in examination rooms by stocking supplies and disposing of used materials properly.
- Changed dressings on wounds to prevent infection and check for healing.
- Assisted back office patient processes to reduce office wait times.
- Chart prep: going into patients' charts prior to their visit and ensuring that the medical record is reviewed and all necessary information is obtained to facilitate a smooth appointment. Also, this ensures awareness of the patient's specific history.
Medical Scribe
AdventHealth MedicalGroup
Orlando, FL
02.2024 - Current
- Pre-Charting: Extensive amounts of time are spent putting in templates for the providers' upcoming visits. This includes researching the patient's EMR to find out reasons why they're coming and any other information that is pertinent to their visit, such as pre-existing medical conditions and past medical/surgical history that would be relevant to the provider.
- Transcribing all visits with the providers from start to finish. Detailed encounters documented, including the patient's HPI, review of systems, Physical Exam, and Assessment and Plan. This requires knowledge of the surgical procedures performed, knowledge of the medical terminology used, knowledge of surgical techniques, fast typing speed, and accurate documentation of information relayed to the patient.
- Direct communication with the clinical staff in regards to what is needed for the patient at hand, such as imaging orders, a referral to another provider, surgical intervention, if a clearance from another provider for surgery is needed, etc. Communicate with physicians and nurses to work effectively.
- Keep clinicians informed of diagnostic results and troubleshoot delays.
- Listen to and observe interactions between patients and healthcare providers, and document them in the electronic medical record (EMR).
- Collecting information from patients, such as their history and vital signs. Gathering information from external sources, such as lab tests and external medical records, relevant to their care.
- Scribes work alongside physicians, so it's important to be on time to help them manage their tasks.
- Ability to stand for extended periods of time, with shift lengths up to 12 hours.
- Ability to tolerate viewing on a computer monitor for extended periods of time.
- Coordinate multiple projects and patients, and solve problems under pressure.
- Ability to handle high-pressure situations effectively.
- Strong organizational and time management skills.
- Good bedside manner and interpersonal skills to communicate with patients effectively.
Medical Receptionist
AdventHealth MedicalGroup
Orlando, FL
05.2023 - 02.2024
- Greeted and checked in patients, updating patient information in computer system.
- Verified insurance coverage for appointments and collected co-payments as required.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Processed referrals for specialist care when requested by physicians or patients.
- Maintained supply inventory for office area, ordering items as needed and stocking shelves.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Called patients to confirm scheduled appointments and obtain additional details.
- Entered insurance, demographics and health history into patient database.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Protected patients by observing strict HIPAA guidelines.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
- Evaluated daily schedules, accommodating patient flow and minimizing missed appointments.
Medical Receptionist
Spark Wellness Group
Oviedo, FL
11.2022 - 05.2023
- Greeted and checked in patients, updating patient information in computer system.
- Verified insurance coverage for appointments and collected co-payments as required.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Processed referrals for specialist care when requested by physicians or patients.
- Maintained supply inventory for office area, ordering items as needed and stocking shelves.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Called patients to confirm scheduled appointments and obtain additional details.
- Entered insurance, demographics and health history into patient database.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Protected patients by observing strict HIPAA guidelines.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
- Evaluated daily schedules, accommodating patient flow and minimizing missed appointments.
Customer Service Associate
Home Depot
Davie, FL
04.2020 - 11.2022
- Demonstrated strong communication skills while interacting with customers over the phone, via email, or in person.
- Displayed professionalism when dealing with difficult customers by remaining calm under pressure.
- Assisted customers with product selection, order entry, and payment processing.
- Assisted with training new employees on the company's procedures for handling customer inquiries.
- Employed active listening techniques to understand customers' needs and provide appropriate solutions.
- Developed an extensive knowledge of company products, services, and policies to effectively answer customer questions.
- Computed sale prices and totaled purchases with POS system or cash register.
- Provided excellent customer service in a fast-paced call center environment, responding to inquiries and resolving customer issues quickly and efficiently.
- Processed payments accurately, according to company guidelines, while maintaining high levels of security.
- Utilized problem-solving techniques to troubleshoot customer problems and address their concerns in a timely manner.
- Handled escalated calls professionally while providing a positive resolution for the caller.
- Built sustainable customer relationships of trust through open and interactive communication.
- Improved and increased store sales through positive attitude and knowledge of products.
- Collaborated with other departments to ensure seamless customer experience from start to finish.
- Monitored customer feedback and confirmed customer satisfaction.
Team Member
Menchie's Frozen Yogurt
Plantation, FL
06.2018 - 01.2021
- Gained valuable experience in a fast-paced environment by quickly learning new processes, procedures, and systems.
- Communicated effectively with customers, supervisors, and team members.
- Performed opening and closing duties, including store cleaning and restocking.
- Arrived on time for shifts and adhered to company dress code guidelines.
- Developed strong customer service skills and interpersonal communication abilities by working with a diverse group of customers.
- Greeted customers and answered questions regarding products and promotions.
- Adapted quickly to changing priorities and demonstrated flexibility in responding to customer needs.
- Provided excellent customer service through solving problems and answering questions.
- Counted money in cash drawers and communicated correct amounts to supervisors for reports.
- Maintained knowledge of company policies and procedures to promote productivity and safety.
- Notified supervisors of item shortages to replenish inventory.
- Operated POS systems and input information into company computer program
- Maintained a high level of accuracy when entering data into the system.
- Assisted new employees during training sessions.
Trained new team members on company policies and procedures. - Demonstrated excellent organizational and problem-solving skills while managing multiple tasks simultaneously.
- Sorted, labeled, and dated merchandise to prevent expirations and product losses.
- Utilized effective time management techniques to prioritize tasks and meet deadlines efficiently.
- Worked collaboratively with other departments to develop solutions for complex issues.
Education
Bachelor of Science - Nursing
University of Central Florida
Orlando, FL12-2026
High School Diploma -
Plantation High School
Plantation, FL05-2020
Skills
- Electronic Health Records
- Medical Terminology
- Insurance confirmation
- Inventory and supply management
- Medical records oversight
- HIPAA Compliance
- Treatment setup
- Sample collection procedures
- Clinical applications
- Medical Billing
- Medical Records Management
- Payment Collection
- Patient documentation
- Patient Scheduling
- Vital Sign Monitoring
- Healthcare procedures
- Patient Assessments
- Paperwork Processing
- Workflow understanding
- Clinical assistance
- Chart organization
- Anatomy and physiology understanding
- Critical thinking abilities
Certification
- Certified Medical Assistant
- Certified Medical Administrative Assistant
Timeline
Certified Medical Assistant
AdventHealth MedicalGroup
02.2024 - Current
Medical Scribe
AdventHealth MedicalGroup
02.2024 - Current
Medical Receptionist
AdventHealth MedicalGroup
05.2023 - 02.2024
Medical Receptionist
Spark Wellness Group
11.2022 - 05.2023
Customer Service Associate
Home Depot
04.2020 - 11.2022
Team Member
Menchie's Frozen Yogurt
06.2018 - 01.2021
- Certified Medical Assistant
- Certified Medical Administrative Assistant
Bachelor of Science - Nursing
University of Central Florida
High School Diploma -
Plantation High School
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