Sara Gonzales
San Antonio,Texas
Summary
Service-oriented Office/Data Clerk with 10 years background in office environment. Core competencies include, data entry, customer service, and computers skills, as well as excellent communication and time management, and handling tasks with accuracy. Utilizes organizational skills and effective communication to ensure smooth workflow and office efficiency. Track record of supporting team collaboration and adapting to dynamic work environments, ensuring reliable performance.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Office Administrator
Dynamic Fire & Security Services, LLC
01.2022 - 02.2024
- Played a key role in reducing false alarms through careful analysis and troubleshooting of faulty detection equipment.
- Strengthened relationships with clients through clear communication and persistent follow-ups to address their concerns or needs regarding fire safety measures.
- Ensured compliance with local regulations through meticulous documentation and timely reporting of inspection results.
- Educated customers on effective use of security systems.
- Explained how to properly use security systems so that customers were knowledgeable.
- Communicated effectively with customers, answering questions, and concerns regarding systems.
- Prepared detailed reports for upper management, highlighting key performance indicators related to billing activities.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.
- Improved office efficiency by streamlining filing systems, ensuring documents were easily accessible.
- Utilized time management strategies effectively while working remotely, balancing workload demands with personal responsibilities at home.
- Displayed excellent multitasking abilities, managing simultaneous tasks while maintaining a high level of accuracy and attention to detail.
Office Administrator
Silver Lining Pest Control
10.2019 - 02.2021
- Coordinate activities throughout the company to ensure efficiency and maintain compliance with company policy
- Supervise members of the administrative staff, equally dividing responsibilities to improve performance
- Manage agendas, travel plans and appointments for upper management
- Manage emails, letters, packages, phone calls and other forms of correspondence
- Support bookkeeping and budgeting procedures for the company
- Create and update databases and records for financial information, personnel and other data
- Track and replace office supplies as necessary to avoid interruptions in standard front office procedures
- Submit reports and prepare proposals and presentations as needed
- Assist colleagues whenever there is an opportunity to do so
Office Manager's Assistant
Rocket Credit Repair
06.2016 - 08.2018
- Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries
- Directs visitors by maintaining employee and department directories; giving instructions
- Maintains security by following procedures; monitoring logbook; issuing visitor badges
- Maintains telecommunication system by following manufacturer's instructions for house phone and console operation
- Maintains safe and clean reception area by complying with procedures, rules, and regulations
- Maintains continuity among work teams by documenting and communicating actions, irregularities, and continuing needs
- Contributes to team effort by accomplishing related results as needed
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed filing system, entered data and completed other clerical tasks.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Office/Data Entry Clerk
Trinity Environmental, LLC
10.2014 - 07.2015
- Create, maintain, and enter information into databases
- Use computers for various applications, such as database management or word processing
- Complete and mail bills, invoices, or checks
- Compile, copy, sort, and file records of office activities, business transactions, and other activities
- Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs
- Deliver messages and run errands
- Provided support during high-volume periods, managing multiple tasks simultaneously while maintaining attention to detail.
- Scanned documents and saved in database to keep records of essential organizational information.
- Used computer software to store and retrieve data.
- Created spreadsheets for more efficient recordkeeping.
- Updated and maintained customer information, documents and records.
Education
Associate Of Applied Business - Business Administration And Management
South Texas College
McAllen, TXBachelor Of Business Administration And Management - Business Administration And Management
Northwest Vista College
San Antonio, TXHigh School Diploma -
James Nikki Rowe HS
McAllen, TX06.2015
Skills
- Clerical
- Computers and Electronics
- Active Listening
- Time Management
- English Language
- Active Learning
- Coordination
- Telecommunications
- Social Perceptiveness
- Service Orientation
- Medical terminology knowledge
- Data entry
- Professionalism and ethics
- Maintaining confidentiality
- Appointment setting
- Payment collection
- Conflict resolution
Certification
- Customer Service certified -STC
- Multimedia Specialist -STC
- Microsoft Office Specialist -Certiport
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Office Administrator
Dynamic Fire & Security Services, LLC
01.2022 - 02.2024
Office Administrator
Silver Lining Pest Control
10.2019 - 02.2021
Office Manager's Assistant
Rocket Credit Repair
06.2016 - 08.2018
Office/Data Entry Clerk
Trinity Environmental, LLC
10.2014 - 07.2015
High School Diploma -
James Nikki Rowe HS
- Customer Service certified -STC
- Multimedia Specialist -STC
- Microsoft Office Specialist -Certiport
Associate Of Applied Business - Business Administration And Management
South Texas College
Bachelor Of Business Administration And Management - Business Administration And Management
Northwest Vista College
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