Sarai Gonzalez
Travel Agent
Sanger,CA
Languages
Spanish
Summary
Punctual self-starter Bilingual travel agent adept at building lasting client relationships. Sales-oriented personality committed to working with successful team. Highly motivated Marketing Sales with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service. Dedicated office worker skilled at using MS Office and Google to create exceptional communications, presentations and spreadsheets. Maximizing customer satisfaction and exceeding business objectives with organized approach and strong multitasking and tactical marketing campaigns to drive engagement and sales. Bringing solid history of success in boosting program operations efficiency, conversion rates and performance. Well-versed in both online and traditional marketing approaches.
Overview
12
12
years of professional experience
3
3
Certification
Work History
Travel Advisor
Archer Travel
Sanger, CA
01.2022 - Current
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Worked flexible hours; night, weekend, and holiday shifts.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Resolved problems, improved operations and provided exceptional service.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Adhered to social distancing protocols and wore mask or face shield.
- Improved workplace productivity effectively coordinating appointment schedules and itineraries and managing accounts and budgets
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings
Delivery Driver
DoorDash
Sanger, CA
2020.11 - Current
- Completed on-time deliveries by choosing best and most efficient routes.
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
- Kept and studied detailed mileage and fuel reports to track overall fuel costs.
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Worked overnight shifts during peak periods to meet coverage needs.
- Contacted customers prior to delivery to confirm and coordinate delivery times.
- Delivered packages to customer doorsteps and business offices.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Interacted professionally with customers in person or by phone and acted with sense of urgency to drive positive customer experience.
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
Inventory Associate
WIS
Fresno, CA
01.2021 - 05.2021
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Created reports detailing inventory costs, deliveries and usage.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Addressed internal supply problems head-on and developed creative solutions to prevent delays and missed targets.
- Marked stock items with identification tags, stamps, electric marking tools or other labeling equipment.
- Managed inventory storage in clean and organized fashion.
- Completed physical inventory counts each month.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Administered inventory network, controlled stockroom procedures and supervised warehouse administration exercises.
- Reviewed and analyzed forecast data to determine and address inventory needs.
- Coordinated, collected and maintained vendor and organizational records.
- Worked with store employees to develop engaging and aesthetically appealing merchandise displays that drove store traffic.
- Completed scheduled inventory counts and supply audits to track shrinkage and inform purchasing decisions.
- Created reports detailing inventory costs, deliveries and usage
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors
- Managed inventory storage in clean and organized fashion
Manager Property
Rentals
Sanger, CA
04.2013 - 11.2016
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Accomplished multiple tasks within established timeframes.
- Evaluated and recommended changes in rental pricing strategies to remain competitive in market
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes
- Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs
- Handled disciplinary actions, performance appraisals and terminations of company staff
Line Packer
Sun Maid
Fowler, CA
07.2016 - 09.2016
- Summand Supervised labeling Machine
- Pair Machine Sanitation
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments.
- Measured product sizes, packaging equipment needed and packing options.
- Decontaminated work areas using sprayers to apply cleaning and disinfecting solutions.
- Quickly and properly wrapped and boxed items, maintaining uniformity to meet fulfillment targets.
- Maintained excellent attendance record, consistently arriving to work on time.
- Managed on-site evaluations, internal audits and customer surveys.
- Successfully maintain clean, valid driver's license and access to reliable transportation.
- Improved operations through consistent hard work and dedication.
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments
- Decontaminated work areas using sprayers to apply cleaning and disinfecting solutions
Packer Machine Operator
Pom wonders
, QC
11.2015 - 08.2016
- Sealed, packed, labeled and affixed postage on packages to prepare materials for shipping, utilizing postage meters and sealing tools.
- Operated forklift and hand truck to transport shipments from shipping and receiving platform to storage and work areas.
- Monitored material system for fault-free operations to promote safety for team.
- Recorded shipment data such as weight and discrepancies .
- Unpacked and examined incoming shipments to record shortages, rectify damages and reject damaged items.
- Reviewed outbound merchandise for errors or complications to protect employer reputation and boost customer satisfaction ratings.
- Counted and recorded finished and rejected packaged items.
- Attached identification labels to finished packaged items and cut stencils and stencil information on containers such as lot numbers or shipping destinations.
- Stocked and sorted packaging and replenished supplies to achieve consistent productivity levels.
- Sealed products by applying appropriate fastenings and ties and confirmed seal integrity to prevent product and packaging damage.
- Regulated machine flow, speed, and temperature and stopped and reset machine to address malfunctions.
- Contacted carrier representatives to make arrangements and issue instructions for shipping of orders
- Attached identification labels to finished packaged items and cut stencils and stencil information on containers such as lot numbers or shipping destinations
- Sealed, packed, labeled and affixed postage on packages to prepare materials for shipping, utilizing postage meters and sealing tools
Cashier/Sales Assistant
Hinds. Hospice Thrift
Sanger, CA
05.2013 - 06.2015
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items and join reward programs.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Completed inventory counts and ordered merchandise.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Performed cash, card and check transactions to complete customer purchases.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Learned duties for various positions and provided backup at key times.
- Reviewed weekly sales ads and monitored price changes.
- Collected and authorized payments of guests.
- Set up new sales displays each week.
- Used POS system to enter orders, process payments and issue receipts.
Food Preparation Worker
Fresno Unified School
Fresno, CA
04.2012 - 06.2015
- Used culinary and cutlery tools to prepare foods for cooking or cold dish presentations.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Measured, mixed and cooked ingredients following directions and nutritional restrictions.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Prepared food orders to support waitstaff and other team members.
- Washed, peeled and cut fruits and vegetables in advance to save time on food preparation.
- Inspected equipment, refrigerators and warming lamps to check compliance with safe operating levels.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Packaged and stored food products following proper handling and preservation methods.
- Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
- Distributed food during busy peak periods to drive customer satisfaction.
- Kept workstation and equipment clean, organized, sanitized and sufficiently stocked.
- Organized and re-stocked various stations and self-service items.
- Transferred supplies and equipment between storage and work areas to support food preparation.
- Planned and organized food preparation activities from chopping ingredients to plating.
- Coordinated and oversaw food handling following procedures and sanitation standards.
- Made food according to standard recipes with requested changes for customer satisfaction
Sales Associate
Bath And Body Work
Clovis, CA
11.2004 - 01.2005
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to effectively build rapport and lasting relationships.
- Maintained records related to sales, returns and inventory availability.
- Worked alongside retail representatives to enhance product presentations and advertising collateral.
- Achieved perfect attendance and on-time record.
- Provided positive first impressions to welcome existing, new and potential customers.
- Tracked stock using company inventory management software.
- Increased sales by offering advice on purchases and promoting additional products.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Processed product returns and assisted customers with other selections.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Loaded and unloaded merchandise using ladder and pallet jack.
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
- Developed, marketed and sold full range of products and support services.
Education
Certified - Office Technology
- Member of Student Government Vice President
Certified - Travel Management
Diploma - Mathematics And Computer Science
06.2003
- Professional development completed in Film study
Skills
Travel research
- Itineraries
- Hotel accommodations
- Travel insurance
- Marketing
- Multitasking Abilities
- Chronic illness understanding
- Public outreach
- Community-based resources
- Office Supply Management
- Scheduling and calendar management
- Document control
- Strong Organizational Skills
- Research and Analytical Skills
- Microsoft Office Suite
- Judgment and Decision Making
- Ease with Computers and Technology
- Task Prioritization
- Catering Coordination
- Travel Arrangement Coordination
- Chronic illness understanding
- Public outreach
- Supervisory experience
- Informational materials
- Community-based resources
- Schedule Coordination
- Attention to Detail
- Prioritization and Time Management
- Billing and Invoicing
- Word processing
- Travel Arrangement Coordination
- Stocking and replenishing
- Chronic illness understanding
- Public outreach
- Supervisory experience
- Informational materials
- Community-based resources
- Schedule Coordination
- Multitasking Abilities
- Data Entry
- Office Supply Management
- Outgoing Mail Preparation
- Attention to Detail
- Prioritization and Time Management
- Billing and Invoicing
- Word processing
- Scheduling and calendar management
- Document control
- Strong Organizational Skills
- Research and Analytical Skills
- Microsoft Office Suite
- Judgment and Decision Making
- Ease with Computers and Technology
- Task Prioritization
- Catering Coordination
- Meeting Minutes
- Administrative Support
- Correspondence and Memos
- Call Routing
- Travel Arrangement Coordination
- Reports and Financial Statements
- Document Filing and Retrieval
- Human Resources Management Software
- Strong reading talents
- Data entry background
- Accurate
- File and database management
- Stocking and replenishing
- Chronic illness understanding
- Public outreach
- Supervisory experience
- Informational materials
- Community-based resources
- Schedule Coordination
- Multitasking Abilities
- Data Entry
- Office Supply Management
- Outgoing Mail Preparation
- Attention to Detail
- Prioritization and Time Management
- Billing and Invoicing
- Word processing
- Scheduling and calendar management
- Document control
- Strong Organizational Skills
- Research and Analytical Skills
- Microsoft Office Suite
- Judgment and Decision Making
- Ease with Computers and Technology
- Task Prioritization
- Catering Coordination
- Meeting Minutes
- Administrative Support
- Correspondence and Memos
- Call Routing
- Travel Arrangement Coordination
- Reports and Financial Statements
- Document Filing and Retrieval
- Human Resources Management Software
- Strong reading talents
- Data entry background
- Accurate
- File and database management
- Stocking and replenishing
- Chronic illness understanding
- Public outreach
- Supervisory experience
- Informational materials
- Community-based resources
- Schedule Coordination
- Multitasking Abilities
- Data Entry
- Office Supply Management
- Outgoing Mail Preparation
- Attention to Detail
- Prioritization and Time Management
- Billing and Invoicing
- Word processing
- Scheduling and calendar management
- Document control
- Strong Organizational Skills
- Research and Analytical Skills
- Microsoft Office Suite
- Judgment and Decision Making
- Ease with Computers and Technology
- Task Prioritization
- Catering Coordination
- Meeting Minutes
- Administrative Support
- Correspondence and Memos
- Call Routing
- Travel Arrangement Coordination
- Reports and Financial Statements
- Document Filing and Retrieval
- Human Resources Management Software
- Strong reading talents
- Data entry background
- Accurate
- File and database management
- Stocking and replenishing
- Chronic illness understanding
- Public outreach
- Supervisory experience
- Informational materials
- Community-based resources
- Schedule Coordination
- Multitasking Abilities
- Data Entry
- Office Supply Management
- Outgoing Mail Preparation
- Attention to Detail
- Prioritization and Time Management
- Billing and Invoicing
- Word processing
- Scheduling and calendar management
- Document control
- Strong Organizational Skills
- Research and Analytical Skills
- Microsoft Office Suite
- Judgment and Decision Making
- Ease with Computers and Technology
- Task Prioritization
- Catering Coordination
- Meeting Minutes
- Administrative Support
- Correspondence and Memos
- Call Routing
- Travel Arrangement Coordination
- Reports and Financial Statements
- Document Filing and Retrieval
- Human Resources Management Software
- Strong reading talents
- Data entry background
- Accurate
- File and database management
- Stocking and replenishing
- Chronic illness understanding
- Public outreach
- Supervisory experience
- Informational materials
- Community-based resources
- Schedule Coordination
- Multitasking Abilities
- Data Entry
- Office Supply Management
- Outgoing Mail Preparation
- Attention to Detail
- Prioritization and Time Management
- Billing and Invoicing
- Word processing
- Scheduling and calendar management
- Document control
- Strong Organizational Skills
- Research and Analytical Skills
- Microsoft Office Suite
- Judgment and Decision Making
- Ease with Computers and Technology
- Task Prioritization
- Catering Coordination
- Meeting Minutes
- Administrative Support
- Correspondence and Memos
- Call Routing
- Travel Arrangement Coordination
- Reports and Financial Statements
- Document Filing and Retrieval
- Human Resources Management Software
- Strong reading talents
- Data entry background
- Accurate
- File and database management
- Stocking and replenishing
- Chronic illness understanding
- Public outreach
- Supervisory experience
- Informational materials
- Community-based resources
- Schedule Coordination
- Multitasking Abilities
- Data Entry
- Office Supply Management
- Outgoing Mail Preparation
- Attention to Detail
- Prioritization and Time Management
- Billing and Invoicing
- Word processing
- Scheduling and calendar management
- Document control
- Strong Organizational Skills
- Research and Analytical Skills
- Microsoft Office Suite
- Judgment and Decision Making
- Ease with Computers and Technology
- Task Prioritization
- Catering Coordination
- Meeting Minutes
- Administrative Support
- Correspondence and Memos
- Call Routing
- Travel Arrangement Coordination
- Reports and Financial Statements
- Document Filing and Retrieval
- Human Resources Management Software
- Strong reading talents
- Data entry background
- Accurate
- File and database management
- Stocking and replenishing
- Relationship building and management
- Strategic thinker
Certification
- ASIST Suicide Prevention Training
- Certified Mediation
- CTA - Certified Travel Associate
- CERT Certifed Emergency Response Team
Affiliations
- APICS – Association for Supply Chain Management
- American Marketing Association
- Freemason
- Society of Human Resource Management
- International Association of Administrative Professionals
- American Society of Safety Professionals
- National Association of Social Workers
Timeline
Travel Advisor - Archer Travel
01.2022 - Current
Inventory Associate - WIS
01.2021 - 05.2021
Delivery Driver - DoorDash
2020.11 - Current
Line Packer - Sun Maid
07.2016 - 09.2016
Packer Machine Operator - Pom wonders
11.2015 - 08.2016
Cashier/Sales Assistant - Hinds. Hospice Thrift
05.2013 - 06.2015
Manager Property - Rentals
04.2013 - 11.2016
Food Preparation Worker - Fresno Unified School
04.2012 - 06.2015
Sales Associate - Bath And Body Work
11.2004 - 01.2005
Reedley College - Certified, Office Technology
Travel University International - Certified, Travel Management
Sanger High School - Diploma, Mathematics And Computer Science
- CTC - Certified Travel Counselor
- CTA - Certified Travel Associate
- ASIST Suicide Prevention Training
- Certified Mediation
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