Dynamic professional with a proven track record at ICare Behavior Services, excelling in data analysis and compassionate client care. Adept at fostering team collaboration and enhancing patient outcomes through effective communication and innovative problem-solving. Committed to delivering high-quality service and improving health education for clients.
Overview
6
6
years of professional experience
Work History
Our Services 4 YOU
Staff person
Miami, FL
04.2025 - Current
Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
Operated equipment and machinery according to safety guidelines.
Utilized various software and tools to streamline processes and optimize performance.
Updated and maintained databases with current information.
Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Worked effectively in team environments to make the workplace more productive.
Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
Contributed innovative ideas and solutions to enhance team performance and outcomes.
Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Identified needs of customers promptly and efficiently.
Provided support and guidance to colleagues to maintain a collaborative work environment.
Operated a variety of machinery and tools safely and efficiently.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Collaborated closely with team members to achieve project objectives and meet deadlines.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Miracles Home Care Corp
Home Health Aid
Miami, FL
10.2024 - Current
Educated patients and families on health care needs, conditions, and options.
Prepared high-quality nutritious meals for patients to promote better overall health and improve eating habits.
Checked patients' pulse, temperature and respiration.
Planned optimal meals based on established nutritional plans.
Delivered high level of assistance with cooking, meal preparation, and shopping.
Documented patient status and reported changes in care needs.
Accompanied clients to doctors' offices or on other trips outside home.
Massaged patients or applied liniment, alcohol rubs or heat-lamp stimulation.
Helped client with medication self-administration.
Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
Documented care provided and submitted notes to supervisor.
ICare Behavior Services
Client coordinator // Human Resource
Miami, FL
07.2022 - 12.2024
Organized team building activities to foster collaboration among staff members.
Developed compensation packages that are competitive yet cost effective for the organization.
Coordinated various benefits programs such as medical insurance, retirement plans and vacation policies.
Helped with employee transfers and referrals.
Developed employee orientation and training programs for new hires.
Aligned HR policies with federal and local regulations.
Scheduled meetings with employees to address concerns and grievances.
Created job postings, tracked applicants and maintained applicant database.
Developed and implemented recruitment strategies to attract qualified candidates.
Resolved conflicts between different departments or personnel using sound judgment to maintain a harmonious work environment.
Facilitated communication between management and staff by conducting regular meetings to discuss concerns or suggestions.
Conducted background checks and reference checks of prospective employees.
ICare Behavior Services
Home Health Aid
Miami, FL
07.2023 - 11.2024
Maintained records of patient care, progress or problems to report and discuss observations.
Documented patient status and reported changes in care needs.
Delivered high level of assistance with cooking, meal preparation, and shopping.
Planned optimal meals based on established nutritional plans.
Entertained, conversed with or read aloud to patients to maintain mental health and alertness.
Checked patients' pulse, temperature and respiration.
Maintained updated records and safeguarded patient privacy in accordance with HIPAA.
Prepared high-quality nutritious meals for patients to promote better overall health and improve eating habits.
Aided with mobility and independence for disabled individuals and continually monitored safety.
Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
Improved patient outlook and daily living through compassionate care.
Directed patients in simple prescribed exercises and assisted with daily physical therapy routines.
Managed patient transportation and appointment scheduling.
Educated patients and families on health care needs, conditions, and options.
Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
Helped client with medication self-administration.
Helped clients stay happy and healthy by providing mental and emotional support.
Assisted with client personal care needs to foster independence and well-being.
Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
Assisted clients with bathing, dressing, and incontinence care.
Assisted with personal care activities, such as bathing, dressing and grooming.
Maintained confidentiality of patient information at all times as per HIPAA regulations.
CREDITO 786 Credit Repair
Analista
Miami, FL
11.2019 - 01.2022
Exceeded customer satisfaction by finding creative solutions to problems.
Operated equipment and machinery according to safety guidelines.
Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Computed purchases and received and processed cash or credit payment.
Described merchandise and explained use, operation and care.
Maintained knowledge of sales and promotions, return policies and security practices.
Analyzed sales data to identify trends and adjust sales strategies accordingly.
Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Greeted customers to determine wants or needs.
Recommended, selected and located merchandise based on customer desires.
Watched for and recognized security risks and thefts to prevent or handle situations.