Sara Goodale
Fitzwilliam,NH
Summary
Knowledgeable and dedicated customer service professional. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
20
20
years of professional experience
Work History
Sales Support Specialist / Converting Specialist
Monadnock Paper Mills Inc.
Bennington, NH
08.2021 - 10.2022
- Delivered prompt service to prioritize customer needs.
- Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
- Assisted customers with sales needs such as inventory and shipping questions.
- Created shipping and invoicing documents with accurate customer, destination and materials information to meet shipper standards.
- Used Protean to keep track of client information and orders, update accounts and monitor shipments to obtain and relay real-time information.
- Created and maintained Excel spreadsheets of orders at outside converting locations, along with keeping them prioritized.
Grocery Clerk
Demoulas Market Basket
Rindge, NH
10.2007 - 05.2020
- Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
- Pleasantly greeted customers and provided prompt and courteous service at all times.
- Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
- Learned Point of Sales and Receiving positions and provided backup at key times.
Mortgage Loan Officer Assistant
GMAC Mortgage
Worcester, MA
09.2001 - 08.2006
- Maintained referral pipeline by reaching out regularly to real estate agents, referral partners and past clients.
- Supported loan processing by compiling applicant documentation such as credit reports, employment verifications and financial history paperwork.
- Communicated with customers daily to request information and complete paperwork.
- Scheduled meetings and appointments and maintained well-organized master calendar.
- Liaised with clients to guide through loan closing process and skillfully handle any concerns.
Customer Service Representative
Advanced Cable Ties
Gardner, MA
03.2000 - 09.2001
- Answered questions, resolved issues and supported clients from initial sales conversation through delivery of order.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
- Investigated and resolved customer inquiries and complaints quickly.
- Communicated with customers to verify information, fill out appropriate paperwork and carry out specified requests.
- Informed customers by mail or telephone of order information such as unit prices, shipping dates and anticipated delays.
Education
Certificate - Medical Assistant
Fisher College
Boston, MACertificate - Medical Coding And Billing
Penn Foster Career School
Scranton, PAHigh School Diploma -
Oakmont Regional High School
Ashburnham, MA06.1991
Skills
- Upbeat and Positive Personality
- Multitasking and Prioritization
- Efficient and Detail-Oriented
- Administrative support
- Advanced MS Office Suite
Timeline
Sales Support Specialist / Converting Specialist
Monadnock Paper Mills Inc.
08.2021 - 10.2022
Grocery Clerk
Demoulas Market Basket
10.2007 - 05.2020
Mortgage Loan Officer Assistant
GMAC Mortgage
09.2001 - 08.2006
Customer Service Representative
Advanced Cable Ties
03.2000 - 09.2001
Certificate - Medical Assistant
Fisher College
Certificate - Medical Coding And Billing
Penn Foster Career School
High School Diploma -
Oakmont Regional High School