Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sara Gorgone

Waitress

Summary

Enthusiastic and reliable professional who takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints, and resolving issues in a timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

18
18
years of professional experience

Work History

Waitress

Brelundi
08.2018 - 11.2023


  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Facilitated seamless dining experiences for large parties by coordinating orders and special requests.
  • Implemented proper food handling procedures for a clean and safe dining environment, resulting in fewer customer complaints.
  • Assisted new hires in acclimating to the workplace by providing support, encouragement, and guidance throughout their training period.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Waitress

The 99 Restaurant
01.2006 - 01.2012
  • Greeted new customers, discussed specials, and took drink orders.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Ensured compliance with health regulations by maintaining cleanliness of work areas, utensils, and equipment.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Trained new waitstaff on proper food handling, customer service and safety procedures.
  • Contributed to increased sales by promoting daily specials and making personalized menu recommendations.
  • Assisted management in training new waitstaff, sharing expertise on best practices for exceptional service delivery.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Education

No Degree - Early Childhood Education

Massachusetts Bay Community College
Wellesley Hills, MA
05.2001 -

High School Diploma -

Chapel Hill Chauncey Hall
Waltham
05.2001 -

Skills

Customer Service

Guest Relations Management

Safe Food Handling

High-volume dining

Team Collaboration

Cash Handling

Timeline

Waitress

Brelundi
08.2018 - 11.2023

Waitress

The 99 Restaurant
01.2006 - 01.2012

No Degree - Early Childhood Education

Massachusetts Bay Community College
05.2001 -

High School Diploma -

Chapel Hill Chauncey Hall
05.2001 -

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Sara Gorgone Waitress