Sara Graham
Ketchikan,AK
Summary
Highly motivated Cook with 22 plus years of experience in client services and related positions. Offering exceptional communication and coordination skills. Proven proficiency in food preparation and safe dining environment.
Overview
32
32
years of professional experience
Work History
Client Services
Stonetree Veterinary Clinic
989 Stedman St.
12.2022 - Current
- Communicated service and product records to sales team to streamline client services.
- Expedited client services by promptly responding to requests for specific documents.
- Maintained accurate records of work completed, ensuring proper billing and tracking of client services rendered.
- Introduced process improvements that resulted in a more streamlined workflow within the Client Services department.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Facilitated open lines of communication between the client services department and other divisions within the organization, encouraging collaborative problem-solving approaches.
Receptionist
Stonetree Veterinary Clinic
989 Stedman Street
12.2022 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
Mental Health Associate
Residential Youth Care
2514 1st Ave.
04.2010 - 01.2023
- Established rapport with patients through active listening, empathy, and non-judgmental interactions.
- Improved treatment outcomes with thorough documentation of patients'' progress and timely communication to mental health professionals.
- Ensured compliance with all regulatory requirements, maintaining accurate records and adhering to confidentiality guidelines.
- Evaluated program effectiveness using outcome measures and feedback from patients, modifying services as necessary to optimize results.
- Communicated effectively, both orally and in writing, with patients from diverse backgrounds.
- Coordinated closely with psychiatrists to manage medication administration, monitoring side effects and adjusting dosages as needed.
- Contributed to a positive therapeutic environment through consistent engagement in professional development opportunities.
- Implemented behavior modification strategies to improve patients'' daily functioning and independence levels.
- Provided crisis intervention services as needed, intervening promptly to address immediate safety concerns and connecting individuals with appropriate care.
- Collaborated with multidisciplinary teams for comprehensive care, optimizing patient outcomes and overall satisfaction.
- Facilitated community integration activities, encouraging patients to develop social connections outside of the treatment setting.
- Supported clients through crisis situations, utilizing de-escalation techniques and appropriate interventions to ensure safety.
- Promoted client self-advocacy by teaching coping skills and empowering individuals in their recovery journey.
- Provided necessary resources for families and caregivers, fostering a supportive environment for patients'' continued progress.
- Maintained a safe environment for all residents by implementing risk management protocols when needed.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
- Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
- Participated in multidisciplinary team meetings to discuss progress and treatment plans of clients.
- Implemented evidence-based therapeutic interventions to help clients manage mental health difficulties.
- Engaged with colleagues in treatment team meetings to promote positive patient treatment outcomes.
- Observed and monitored client behavior and responses to treatment.
- Attended trainings to participate in regular supervision and continued education to maintain professional competence and ethical standards.
- Conducted crisis interventions to respond to clients in crisis, assess immediate needs and provide support and resources.
- Documented clients' progress to keep detailed notes on each client's treatment progress and changes in mental health status.
- Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
- Adhered to ethical and legal standards for confidentiality, protecting clients' privacy.
- Consulted with other staff members regarding treatment plans as deemed appropriate by team leader.
- Prepared reports to summarize clients' mental health status and treatment progress.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
- Supervised busy caseload, managing clients, balancing workload and prioritizing client needs.
- Supported clients by representing needs and advocating for patient rights in healthcare, legal and community-based settings.
- Encouraged patients to discuss experiences in group and individual settings.
Service Deli Assistant
Tatsuda’s Grocery
633 Stedman Street Ketchikan, Alaska 99901
06.2009 - 04.2010
- Collaborated with team members to complete daily tasks efficiently, ensuring a smooth workflow within the department.
- Effectively managed high-volume periods by prioritizing tasks and maintaining composure under pressure.
- Enhanced customer satisfaction by providing efficient and friendly service at the deli counter.
- Assisted customers with product selection, offering recommendations based on individual preferences and dietary needs.
- Mastered use of deli equipment, including slicers, scales, and wrapping machines for accurate portion control and packaging.
Cook and Baker
Hospitality Unlimited, The Landing Hotel
Ketchikan, AK
08.1992 - 03.2010
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Communicated closely with servers to fully understand special orders for customers.
- Enhanced teamwork within the kitchen staff by fostering a collaborative environment focused on meeting high standards of quality and efficiency.
- Contributed to positive guest experiences by accommodating special dietary needs.
- Managed time effectively to ensure timely meal preparation, even during peak hours.
- Adapted quickly to menu changes and customer requests, demonstrating flexibility and problem-solving skills.
- Maintained high standards of hygiene and cleanliness, ensuring safe dining environment.
- Prepared 3 menus daily plus all baked goods including pizza crusts, pies, cinnamon rolls, biscuits, dinner rolls, cookies, bread pudding, soups, and worked several catering menus.
Dental Assistant/ Dental Receptionist
Dr. George Shaffer DMD
Ketchikan, AK
05.2004 - 04.2005
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Sterilized rooms and prepped equipment and instruments for 7-10 procedures daily.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Documented patient dental health information, medical history, and vital signs.
- Prepared instruments and equipment for use in dental procedures, ensuring their availability when needed.
- Explained treatment procedures and instructed patients on home care guidelines.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, dentures.
- Took dental images following strict patient protection rules, applying lead aprons.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Supported dentists during oral surgeries by preparing surgical rooms with necessary tools and sterilized instruments.
- Contributed to office organization by maintaining accurate patient records and updating files regularly.
- Improved dental procedure outcomes with accurate preparation of filling and crown materials.
- Assisted in emergency dental procedures, providing critical support in high-pressure situations.
- Enhanced patient comfort by carefully explaining procedures and addressing concerns prior to treatments.
Education
GED
KYS
Ketchikan, AK1990
Skills
Continued preparation of meals for large groups in health care During the time period of which duties were performed at the hotel, there was seasonal meal preparation for the local hospital staff and patients along with several days a week at Residential Care
Timeline
Client Services
Stonetree Veterinary Clinic
12.2022 - Current
Receptionist
Stonetree Veterinary Clinic
12.2022 - Current
Mental Health Associate
Residential Youth Care
04.2010 - 01.2023
Service Deli Assistant
Tatsuda’s Grocery
06.2009 - 04.2010
Dental Assistant/ Dental Receptionist
Dr. George Shaffer DMD
05.2004 - 04.2005
Cook and Baker
Hospitality Unlimited, The Landing Hotel
08.1992 - 03.2010
GED
KYS