Sara Green
Longwood,FL
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking opportunities to expand skills while facilitating company growth.
Overview
6
6
years of professional experience
Work History
Client Service Supervisor
BluePearl Specialty Animal Hospital
Maitland, FL
09.2023 - Current
- Provided hands-on and proactive leadership to multiple different department's client service team.
- Supervised day-to-day activities of the client services team, including scheduling shifts and assigning tasks.
- Trained new staff members on the company's client service policies and procedures.
- Consulted with hospital management and medical team on resolutions of escalated client interactions.
- Conducted regular team meetings to discuss performance, successes, and areas of improvement.
Lead Client Service Coordinator
BluePearl Specialty Animal Hospital
Maitland, FL
02.2023 - 09.2023
- Assisted in the training of new client service representatives
- Oversee reception and report any issues or concerns to direct supervisor
- Provided excellent customer service to clients by responding promptly to inquiries and resolving any issues in a timely manner.
- Perform all duties as client service coordinator along with those listed above.
Client Service Coordinator
BluePearl Specialty Animal Hospital
Maitland, FL
02.2020 - 02.2023
- Greet all clients by making eye contact and welcoming them in to the hospital
- Check clients in and out, verify client information upon arrival, and take payments as necessary for deposits or final invoices
- Answer incoming calls and answer any questions clients may have and schedule appointments for new and existing patients
- Create a line of communication between doctors and clients by taking messages or transferring calls when needed
- Offer emotional support and provide resources to grieving clients in a compassionate manner.
Receptionist
Advent Health Internal Medicine
Orlando, FL
07.2019 - 02.2020
- Greeted guests promptly and consistently set professional tone with friendly assistance
- Cultivated warm and welcoming atmosphere consistent with brand values
- Answered incoming office calls over multi-line system and answered questions, took messages, or transferred to desired extensions
- Communicated with all levels of personnel to resolve problems and support daily functions
- Obtained insurance verifications and pre-authorizations
- Scanned and filed patient information into medical records
- Scheduled and confirmed patients for diagnostic appointments, consultations and procedures.
Host
Zoes Kitchen
Winter Park, FL
02.2019 - 06.2019
- Greeted incoming guests warmly with genuine smile and eye contact
- Answered incoming calls and provided information regarding hours of operation, location and menu items
- Cleaned tables, menus and dining areas in accordance with company and industry standards
- Took guests orders and processed payments once completed
- Maintained well-groomed appearance and observed uniform requirements.
Pet Pro
PetSuites
Winter Springs, FL
11.2018 - 02.2019
- Restocked supplies throughout facility to keep team ready for animal needs
- Followed strict feeding, watering and exercising schedules for every animal under care
- Oversaw groups of 15-30 dogs, both small and large breed
- Organized and disinfected animal living and exercise areas to minimize the risk of infection.
Dog Grooming Assistant
TLC Grooming and Boarding
Lake City, FL
01.2018 - 10.2018
- Groomed and washed animals, including brushing and trimming coats, cutting nails and keeping ears clean
- Lifted animals weighing as much as 50 pounds onto waist-high tables
- Kept kennels, crates and tools clean for optimal animal health
- Maintained proper schedules for feeding, watering, grooming, bathing and exercising animals each day.
Education
Associate of Arts -
Florida Gateway College
Skills
- Strong Leadership
- Schedule Management
- Training and Mentoring
- Written and Verbal Communication
- Conflict Resolution
- Multitasking
Timeline
Client Service Supervisor
BluePearl Specialty Animal Hospital
09.2023 - Current
Lead Client Service Coordinator
BluePearl Specialty Animal Hospital
02.2023 - 09.2023
Client Service Coordinator
BluePearl Specialty Animal Hospital
02.2020 - 02.2023
Receptionist
Advent Health Internal Medicine
07.2019 - 02.2020
Host
Zoes Kitchen
02.2019 - 06.2019
Pet Pro
PetSuites
11.2018 - 02.2019
Dog Grooming Assistant
TLC Grooming and Boarding
01.2018 - 10.2018
Associate of Arts -
Florida Gateway College
Similar Profiles
Sabrina FarkasSabrina Farkas
Kennel Assistant at BluePearl Specialty + Emergency Pet HospitalKennel Assistant at BluePearl Specialty + Emergency Pet Hospital
Dr. Arianna HolmesDr. Arianna Holmes
Rotating Intern at BluePearl Specialty and Emergency HospitalRotating Intern at BluePearl Specialty and Emergency Hospital
Monet IvyMonet Ivy
Client Service Coordinator at BluePearl Speciality & Emergency Animal HospitalClient Service Coordinator at BluePearl Speciality & Emergency Animal Hospital
Matthew KellerMatthew Keller
Processor at Sunset Processing SolutionsProcessor at Sunset Processing Solutions
Gregory SwansonGregory Swanson
Deli Clerk at Publix Super MarketsDeli Clerk at Publix Super Markets