Sara Greene
Township Of Taylorsville,NC
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Logistics Broker / Account Manager
Leonard's Express
TAYLORSVILLE, NC
05.2018 - 03.2024
- Monitored shipments and obtained clearance from agencies.
- Prepared, checked and filed documentation with every department.
- Calculated duty and tariff payments owed on each shipment based on standard tables and legal requirements.
- Scheduled and booked transportations for 50-250 shipments per week.
- Adhered to standard operating procedures for every customer's account and data to maintain consistent service levels.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Planned and completed group projects, working smoothly with others.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Created comprehensive reports on account performance and presented them to senior management.
- Negotiated contracts with clients to maximize profitability.
- Analyzed client data and identified opportunities for growth.
- Managed multiple accounts simultaneously while meeting deadlines.
- Resolved customer complaints in a timely manner.
- Developed strategies to increase revenue from existing accounts.
- Solicited feedback from customers on their experience with products or services.
- Monitored industry trends and made recommendations for changes in strategy accordingly.
- Assisted in developing pricing models based on competitor analysis.
- Attended trade shows and conferences as a representative of the company.
- Ensured compliance with industry regulations when dealing with clients.
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
- Built and maintained productive relationships with customers and internal partners.
- Acted as main point of contact in matters relating to client concerns and needs.
- Developed successful customer relationships and quickly resolved service requests to increase sales.
- De-escalated customer interactions by providing alternative tactics to solving problems and satisfying customer needs.
- Collaborated with sales team to collectively drive growth and market share.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Identified customer needs by asking questions and advising on best solutions.
Bartender / Part Time
Summerville Grill
ROCHESTER, NY
06.2016 - 01.2018
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Poured wine, beer and cocktails for patrons.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
- Completed regular bar inventories and daily requisition sheets.
- Collected and organized daily till totals and tips.
- Balanced daily registers and generated sales reports for management.
- Upsold customers from shelf to premium brands to help boost sales.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
Retail Store Manager
DXL, Destination XL
ROCHESTER, NY
08.2014 - 07.2016
- Built and maintained strong working relationships with team members.
- Managed daily operations by completing purchasing, inventory control, merchandising and product distribution tasks.
- Hired and trained positive, enthusiastic employees to boost talents of retail team.
- Supervised cash drawer balances and deposits of store receipts.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Organized new stock for floor placement.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Coached and mentored employees by offering constructive feedback and taking interest in long-term career growth.
- Increased store sales by cross-selling complementary items.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Prevented store losses using awareness and attention to detail to detect gaps for corrective action.
- Executed merchandising strategies to support store sales growth.
- Improved profitability by executing daily, weekly and monthly floor plan changes.
- Prepared employee performance appraisals, providing actionable feedback.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Boosted company sales by developing and implementing strategic marketing approaches.
- Created engaging merchandise presentations to motivate impulse purchases.
- Led employee performance evaluations and rewarded top performers to retain quality personnel.
- Taught junior employees proactive strategies to meet operational and sales goals.
Casino Host
Delaware North
FARMINGTON, NY
08.2012 - 10.2014
- Used player tracking system to determine eligibility for complementary services and prizes.
- Issued rewards to guests to encourage continued play and high-dollar spending.
- Promoted players' club by walking casino floor and signing up new guests.
- Advised guests and employees on current and upcoming events, festivals, concerts and special guest appearances to facilitate interest.
- Explained club to guests and assisted with service needs to maintain high satisfaction and brand loyalty.
- Resolved conflicts with communication skills and use of discounts and complementary offerings.
- Verified and maintained compliance with applicable gaming regulations and laws as well as internal casino policies, procedures and controls.
- Introduced new VIP guests to casino property and discussed available amenities, pools, restaurants, gaming offerings and entertainment.
- Compiled reports, tracking responses to casino marketing initiatives to target qualified players.
- Helped resolve problems with slot rating system using strong problem-solving abilities and technical knowledge.
- Exceeded pre-determined goals for special event attendance, advance hotel reservations and new player sign-ups.
- Assisted with in-house reservations for restaurants, shows and spa services to deliver maximum guest satisfaction.
- Resolved customer complaints and payout errors.
- Calculated summary sheets to display wager amounts and payoffs for tables and games.
- Addressed patron complaints and quickly payout errors and disputes.
- Explained game rules, betting limits and house policies.
- Collaborated with marketing personnel to promote casino services and events.
- Distributed complimentary hotel rooms, meals and discounts to players based on betting totals.
- Interpreted game guidelines and betting limits.
Education
High School Diploma -
Clinton Community College
Plattsburgh, NYSkills
- Customer Assistance
- Product Classification
- Reporting Abilities
- Import Declaration Management
- Shipment Scheduling
- Transportation Coordination
- Data Entry
- Account Management
- Documentation Skills
- Payment Calculation
- Document Preparation
- Customer Support
- Customer Service
- Team Building
- Calm Under Pressure
- Written Communication
- Problem Resolution
Certification
- TIA New Broker Course Certified, Brokerage Training - 2018
- Certified Board Member , NCLTL - 2023
- Certified President, Bethlehem Business Association - 2023
Timeline
Logistics Broker / Account Manager
Leonard's Express
05.2018 - 03.2024
Bartender / Part Time
Summerville Grill
06.2016 - 01.2018
Retail Store Manager
DXL, Destination XL
08.2014 - 07.2016
Casino Host
Delaware North
08.2012 - 10.2014
High School Diploma -
Clinton Community College
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