Sara Greenlaw
Senior WordPress Developer
Auburn,ME
Summary
Enthusiastic WordPress Developer eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Complex problem-solver with analytical and driven mindset. Dedicated to achieving demanding development objectives according to tight schedules while producing impeccable code.
Overview
1
1
Certification
15
15
years of professional experience
Work History
Senior WordPress Developer
BrandiD
Pittsburgh, PA
10.2018 - Current
- Collaborated with clients from initial website concept to finished deliverable.
- Collaborated with clients, design team, and project managers to understand project scope and offer elegant, creative and scalable solutions.
- Collaborated with lead designer and project manager on project specifications, strategy and execution to build new WordPress pages and update existing ones.
- Led the WordPress development team as Subject Matter Expert and primary point-of-contact for project management staff.
- Tested troubleshooting methods, devised innovative solutions, and documented resolutions for inclusion in knowledge base for support team use.
- Wrote clean, clear and well-tested code for various projects such as WooCommerce sites, membership sites and learning management sites.
- Leveraged strong understanding of WordPress core to manipulate admin and theme components.
- Installed required plugins and additional coding to fit final design and functionality requirements.
- Delivered quality WordPress websites that met coding standards and cross-browser compatibilities.
- Responded to and corrected issues preventing business or customer use of site or features.
- Provided timely resolution to reported website problems by integrating new solutions into existing platforms.
WordPress Developer
Freelancer
Auburn, ME
01.2012 - 10.2018
Assistant Customer Service Manager
Hannaford
Auburn, ME
06.2004 - 06.2010
- Effectively supervised staff of 30+ personnel by implementing company policies, protocols, work rules and disciplinary action.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
Education
Worked Towards A Degree in - Business
University of Southern Maine
Portland, MESkills
WordPress
CSS
HTML
PHP
Project Management
Documentation Management
Quality assurance
Customer Service
Critical thinking
Flexible & Adaptable
Troubleshooting
Project planning and development
Contract Management
Strategic Planning
Project budget allocation
Certification
Foundations of Project Management Certificate
Timeline
Foundations of Project Management Certificate
05-2021
Senior WordPress Developer
BrandiD
10.2018 - Current
WordPress Developer
Freelancer
01.2012 - 10.2018
Assistant Customer Service Manager
Hannaford
06.2004 - 06.2010
Worked Towards A Degree in - Business
University of Southern Maine