Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Joshua Gregg

Austin

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Regional Operations Manager

ALFF CO
02.2025 - Current
  • Coordinated with other regional managers to share best practices, streamline processes, and improve overall organizational effectiveness.
  • Enhanced customer satisfaction through effective communication and problem-solving strategies.
  • Devised and executed training plans for new and existing staff to support competency and compliance.
  • Negotiated contracts and agreements to optimize cost savings and efficiency.
  • Managed a team of diverse employees, fostering a positive work environment that encouraged collaboration and professional growth.
  • Led daily meetings with regional staff to review progress, address challenges and drive timely task completion.
  • Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
  • Managed budgets and financial reporting for the region, providing accurate forecasts and identifying areas for potential savings.

Senior Territory Manager

ALFF CO
03.2023 - 02.2025
  • Oversee all reoccurring and upcoming projects in Tennessee, Kentucky, Mississippi, Alabama and Louisiana
  • Expanded market share by identifying opportunities, conducting competitor analysis, and tailoring project offerings to meet customer needs.
  • Improved overall team performance by providing regular coaching, mentoring, and training to junior territory managers.
  • Negotiated favorable contract terms on behalf of the company that resulted in cost savings while maintaining high levels of service quality.
  • Boosted client satisfaction rates by addressing concerns promptly and implementing solutions tailored to their specific needs.
  • Retained key accounts through diligent relationship management, understanding client needs, and ensuring timely delivery of services.

Foreman/Lead Service Technician

SUMMIT COMPANIES (FORMERLY RELIABLE FIRE PROTECTION)
09.2018 - 03.2023
  • Conduct preventive maintenance and repairs on fire protection systems such as: Fire Alarm, Fire Sprinklers, Fire Suppression (Clean Agent, FM-200 & CO2 agents), Pre-Action/Deluge Systems
  • Perform final inspection of current new construction and remodel projects with local or state AHJ
  • Consult with superintendents and customers about NFPA, UFC, NEC and AFPC codes and standards
  • Led troubleshooting efforts for urgent issues requiring immediate resolution while maintaining clear communication lines with affected parties.
  • Conducted thorough quality control checks to ensure high standards of workmanship across all projects.
  • Trained new employees to learn new systems, apply best practices and comply with protocols and regulations.

Service Technician

ADVANCED CABLING SYSTEMS
01.2016 - 09.2018
  • Diagnosed and troubleshot systems, repairing, and restoring fire protection systems to operational performance.
  • Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
  • Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
  • Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.

Education

General Studies; 2014-2016

Arkansas State University-Beebe

High School Diploma -

North Pulaski High School
05.2014

Skills

  • Ability to analyze information and data, and constructively interpret situations
  • Microsoft Office, Salesforce and multiple CRM program software experience
  • Advanced problem-solving
  • Excellent interpersonal skills
  • Strategic planning
  • Strong leadership and management
  • Operational efficiency
  • Outstanding communication skills
  • Asset management
  • Teamwork and collaboration
  • Key performance indicators
  • Operations oversight

Certification

  • Fire Alarm Systems Technician - Arkansas Department of Labor
  • Chemical Agent Suppression Technician – Arkansas Department of Labor
  • NICET FAS Level I
  • OSHA 10 and 30 Certified
  • Tappi-Safe & Power-Safe Certified

Timeline

Regional Operations Manager

ALFF CO
02.2025 - Current

Senior Territory Manager

ALFF CO
03.2023 - 02.2025

Foreman/Lead Service Technician

SUMMIT COMPANIES (FORMERLY RELIABLE FIRE PROTECTION)
09.2018 - 03.2023

Service Technician

ADVANCED CABLING SYSTEMS
01.2016 - 09.2018

General Studies; 2014-2016

Arkansas State University-Beebe

High School Diploma -

North Pulaski High School

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