Sara Grier
Summary
Solution-oriented operations leader with over 10 years’ experience of driving metrics, strategic planning, and complex problem-solving. Able to navigate and succeed in highly ambiguous environments. Strong interpersonal skills, business acumen, and cross-functional relationship building.
Overview
13
13
years of professional experience
Work History
Assistant - Natural Language Processing, Program Manager
Google
New York, NY
07.2020 - Current
- Lead production release for neural model supporting Pixel Watch launch (15 locales), resulting in a 25% reduction in model release time
- Deliver comprehensive reports to top-level management highlighting significant quality metrics achieved, improved model release processes, and suggested mitigations for potential risks
- Organize and define quarterly goal planning process, schedule design and tech reviews, and execute a successful org-wide virtual summit with 60 participants
- Develop and execute an organization-wide bug clean-up resulting in an 80% reduction of unused bug components within 21 days
- Manage and lead cross-functional team in the daily management of 31 machine learning (ML) training pipelines, achieving a 75% up time for Q3 '23
- Create operational guidelines for bug management and technical processes to improve efficiency and throughput while managing vendor relationship with 6 engineers
- Lead migration program by analyzing customer requirements, develop and implement a tracking system for the engineering team, and promptly resolve any escalated issues; achieving 100% feature support in Q3 '23
Alexa Artificial Intelligence, Program Manager
Amazon
Cambridge, MA
07.2017 - 06.2020
- Created and tracked activities for database migration from existing repository to new feature creation tool; coordinate 3 different team workflows in order to meet deadline
- Managed production operations of German natural language understanding team as acting TPM, reducing time spent on customer interaction by 30% for the engineering team; resulting in 15% reduction in errors
- Built an issue tracking process for 5 international marketplaces utilizing SIM (Simple Issue Management) which improved existing process by funneling multiple requests into a single intake channel
- Standardized reporting for the international launch team by creating templates, schedules, and a review process which reduced effort by 3 hours/week for each team member
- Re-structured ticketing process for data science team which increased customer visibility and improved granularity of work items by creating clear paths for issue creation and storage.
Cooperative Education Faculty
Northeastern University
Boston, MA
02.2016 - 07.2017
- Counselled, mentored, and advised 80 students each semester on cooperative education opportunities and potential career paths
- Developed curriculum and taught two courses on professionalism, ethics, and personal marketing; average 4.8/5 course rating on overall instructor effectiveness
- Grew relationships with 70 existing corporate partners as well as develop new connections to increase opportunities for ECE undergraduate population; up 20% from same time previous year.
Production Supervision Manager
GE Aviation
Auburn, AL
07.2013 - 07.2015
- Increased shop output by 3X over the 2014 fiscal year by coordinating manpower, external suppliers, and technical resources
- Drove rework to below 10% by driving process improvements with production associates and process engineers
- Led 5 teams throughout manufacturing plant to meet quality, safety, and cost metrics while ensuring on-time delivery to customer.
Manufacturing Quality Engineer
GE Aviation
Lynn, MA
06.2011 - 07.2013
- Achieved 95% first time yield (FTY) on jet engine components by performing root cause analysis with corrective action
- Utilized 6M’s Six Sigma process to analyze problems and investigate root cause
- Drove 97% completion of pre-flight checklists for operators in rotating parts manufacturing organization.
Education
M.S. Engineering Management -
Northeastern University
12.2011
B.S. Electrical Engineering -
Northeastern University
05.2009
Skills
- High Emotional EQ
- Vendor Relationship Management
- Flexible and Adaptable
- Detail Oriented
- Business Acumen
- Cross-functional team leadership
Timeline
Assistant - Natural Language Processing, Program Manager
Google
07.2020 - Current
Alexa Artificial Intelligence, Program Manager
Amazon
07.2017 - 06.2020
Cooperative Education Faculty
Northeastern University
02.2016 - 07.2017
Production Supervision Manager
GE Aviation
07.2013 - 07.2015
Manufacturing Quality Engineer
GE Aviation
06.2011 - 07.2013
M.S. Engineering Management -
Northeastern University
B.S. Electrical Engineering -
Northeastern University
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