Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Baptist Health
09.2022 - Current
Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
Counted, measured and compounded medications following standard procedures.
Took on many different roles to consistently move up and be of aid wherever possible.
Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
Stocked, labeled, and inventoried medication to keep accurate records.
Maintained proper drug storage procedures, registries, and records for controlled drugs.
Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
Delivered medication to nurses for patients in a timely manner.
Became familiar with drugs and kept updated certifications proving knowledge.
Referral Coordinator
Baptist Health
08.2021 - 09.2022
Weighed patient need, provider availability, and insurance coverage to determine optimal scheduling.
Established strong relationships with external providers, facilitating seamless communication and collaboration in patient care.
Kept healthcare providers informed of referral status updates, promoting optimal continuity of care throughout the referral process.
Participated in quality improvement projects aimed at optimizing efficiency within the Referral Coordinator department.
Assisted with discharge planning coordination and post-acute care referrals.
Improved departmental workflow by assisting colleagues with tasks such as appointment scheduling or insurance verification when needed.
Assisted in reducing overall healthcare costs by identifying cost-effective treatment options for patients requiring specialty care.
Called insurance companies to get precertification and other benefits information on behalf of patients.
Receptionist
PT Pros
08.2020 - 05.2021
Improved appointment scheduling system, reducing wait times and increasing patient satisfaction.
Operated multi-line telephone system to answer and direct high volume of calls.
Facilitated clear communication between staff members by distributing memos and announcements in a timely manner.
Tracked important information in Excel spreadsheets and ran reports or generated graphs using data.
Sorted, received, and distributed mail correspondence between departments and personnel.
Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy patients.
Managed multiple tasks and met time-sensitive deadlines.
Responded to inquiries from patients seeking information.
Collected co-payments, processed transactions and updated relevant records.
Health Technician
Army National Guard
06.2019 - 01.2020
Managed both online and paper records of patients/ members of the National Guard and their health history.
· Learned how to do an IV and practiced once or twice.
· Helped diagnose and medicate soldiers.
· Assisted doctors during medical visits.
·Assisted doctors with taking vitals.
Gathered, charted, and analyzed patient history data and discussed key points with clinicians.
Assisted physicians in diagnosis and treatment of patients.
Provided compassionate support to patients during difficult health situations, promoting trust and rapport building with the healthcare team.
Educated patients on self-care management strategies for chronic conditions or post-surgical recovery periods.
Increased accuracy of medication administration through diligent maintenance of electronic medication records.
Receptionist
Woods Family Health Care
07.2016 - 02.2018
Worked as a receptionist where I checked patients in and out.
· As a receptionist I made sure letters were sent to have bills paid as well as took care of those transactions once made.
· I assisted Nurse Practitioner Woods in occasionally taking vitals and placing patients in their rooms.
· Became a supervisor over other techs and receptionist where I made schedules and completed time cards.
Tracked important information in Excel spreadsheets and ran reports or generated graphs using data.
Helped maintain office security by monitoring visitor access and issuing badges as needed.
Answered phone promptly and directed incoming calls to correct offices.
Restocked supplies and submitted purchase orders to maintain stock levels.
Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.