SARA GUERRA
San Antonio
Summary
Skilled Business Development leader offering 10 years of experience in leading operations and enhancing revenue. Bringing expertise in client acquisition and contract negotiation, along with excellent interpersonal communication, relationship-building and team leadership abilities. Results-driven and proactive with demonstrated record of accomplishment in meeting and exceeding sales and revenue objectives.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Business Development Manager
Xclusive Services
01.2023 - 04.2024
- Lead the efforts to generate revenue with new and existing clients
- Works one on one with operation team to exceed client expectations and generates new brands to partner with while representing the Xclusive Service brand with strong communication skills and the ability to think and sale strategically.
- Market Research/Market Funnel maintenance
- Identify new business opportunities within my market
- Maintain existing clients
- Scheduling in market appointments with current, new and prospecting clients
- Track client cycle, contract renewal, positions/bill/pay rate additions and updates.
- Weekly, monthly, & quarterly market revenue reports.
- Prepare of renewal templates and agreements.
- Appointment setting
- CRM lead updates/daily tracking.
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Generated new business with marketing initiatives and strategic plans.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
Food and Beverage General Manager
La Cantera Resort and Spa
09.2019 - 01.2023
- Represents the company's brand, delivering superior food and beverage service as well as maximizing customer satisfaction for this high-end resort
- Oversees all restaurant operations, 200+ associates, and three different departments
- Manages profit and waste, staffs, trains, and directs associates in customer service, food and beverage services, kitchen safety, food health standards, and licensing.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Developed and maintained relationships with customers and suppliers through account development.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Managed budget implementations, employee evaluations, and contract details.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Food and Beverage Assistant Manager
La Cantera Resort and Spa
09.2017 - 03.2019
- Interviewed, hired, and trained new associates
- Scheduled work associates based on sales and guest needs
- Created training material for numerous positions
- Oversaw group / catering events and managed special amenities / guests' requests
- Maintained inventory based on sales and needs of restaurants, forecast sales, and labor
- Entered and conducted weekly / biweekly payroll
- Documented monthly Revinate scores, helping maximize return on investment
- Delivered superior service and maximized customer satisfaction.
- Streamlined employee scheduling processes, resulting in reduced labor costs without affecting service quality.
- Ensured compliance with health department regulations by maintaining a clean and safe work environment at all times.
- Coordinated large-scale events such as weddings and corporate gatherings, ensuring flawless execution from planning to completion.
- Utilized social media platforms to engage customers and generate positive word-of-mouth promotion for the business.
- Oversaw daily operations to ensure a smooth flow of service during peak hours.
- Introduced new menu items that boosted sales and attracted repeat clientele.
- Mentored team members on proper food handling techniques, resulting in improved overall kitchen sanitation standards.
- Played an integral role in driving continuous process improvements across all areas of the food and beverage operation, fostering a culture focused on delivering exceptional service standards consistently.
- Increased staff efficiency through regular training sessions and performance evaluations.
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
- Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
- Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.
- Managed bar and wait staff and directed hiring program.
- Verified staff compliance with accepted food and drink safety regulations, suggesting remedial training where necessary.
Manager
Rudy's Bar BBQ
01.2012 - 09.2017
- Interviewed and hired employees
- Trained new employees and calculated employee work schedules based on sales and customer needs
- Managed group sales and catering events
- Maintained inventory based on sales and needs of restaurants, forecast sales and labor
- Oversaw general restaurant operations, tracking sales
- Estimated future needs for goods, kitchen utensils, and cleaning products
- Ensure compliance with safety regulations.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed and maintained relationships with customers and suppliers through account development.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
Strength and Conditioning Trainer
UTRGV
01.2017 - 05.2017
- Developed weekly workouts for clients based on their health and wellness needs
- Evaluated client weekly progression
- Led a team in developing customer strength and conditioning program.
Education
Bachelor of Science - Kinesiology
University of Texas Rio Grand Valley
Skills
- Team Leadership
- Business development and planning
- Customer Service
- Negotiations
- Client Relationship Building
- New Business Development
- Relationship building and rapport
- Sales and Marketing
- Team Collaboration
- Account Management
- CRM Management
- Lead Generation
- Sales Leadership
Certification
- TABC Certification
- Food Handlers Certification
Honors And Awards
- Multiple Employee of the Month Awards, Ruby's Bar BBQ
- Leader of the quarter 2022, La Canter Resort and Spa
Leadership Experience
UTRGV Kinesiology Groups, Strength and Conditioning Team Lead, 08/15, 05/17
Volunteer Experience
- La Cantera Resort and Spa, San Antonio, TX, Culture Counsil Member, 2022, Helped schedule events In which build around bringing a positive world culture at the resport.
- St. Paul's Catholic Church, Mission, TX, Volunteer, 11/07, 09/17, Participated in service consisting of renovation projects and religious education., Planned and organized multiple youth retreats.
- UTRGV, Edinburg, TX, Special Olympic Volunteer, Planning Team, Developed, organized, and worked Special Olympic stations.
Timeline
Business Development Manager
Xclusive Services
01.2023 - 04.2024
Food and Beverage General Manager
La Cantera Resort and Spa
09.2019 - 01.2023
Food and Beverage Assistant Manager
La Cantera Resort and Spa
09.2017 - 03.2019
Strength and Conditioning Trainer
UTRGV
01.2017 - 05.2017
Manager
Rudy's Bar BBQ
01.2012 - 09.2017
Bachelor of Science - Kinesiology
University of Texas Rio Grand Valley
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