Sara Guthrie

Complaint Investigation

• Performing, troubleshooting and diagnosis on sleep devices such as DreamStation CPAP devices.
• Fostered culture of continuous improvement, encouraging innovation and efficiency in technical processes.
• Conduct thorough investigations into issues with devices, identifying root causes and implementing corrective actions as necessary.

• Operating from diagrams written and verbal descriptions, layouts, or defined plans to perform testing and troubleshooting functions.
• Increased production efficiency by assembly components quickly and accurately.
• Contributed to overall team success by meeting daily production targets consistently.
• Demonstrated adaptability by learning new procedures quickly when changes were implemented on the production line.
• Reduced errors in assembled products by maintaining a keen attention to detail and following instructions closely.
• Displayed strong problem-solving abilities when faced with challenges during the assembly process, finding solutions efficiently without compromising quality or speed.
• Followed outlined specifications to implement assembly plans.
• Collaborated effectively with team members to maintain smooth workflow and efficient product assembly.

• Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
• Oversaw aspects of maintenance, inventory and daily activity management.
• Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
• Assisted customers, answered questions and resolved problems for stellar customer service.
• Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction.