Sara Halik
Austin,TX
Summary
Dedicated and reliable professional currently pursuing a degree in Radiologic Technology. Bringing 4+ years of experience in fast-paced customer service environments, leadership roles, and education support. Committed to delivering excellent service, working well under pressure, and maintaining a positive attitude with customers and coworkers alike.
Customer service professional prepared to lead teams with focus on achieving high customer satisfaction and operational efficiency. Brings valuable experience in resolving customer issues and improving service quality. Known for strong team collaboration and adaptability to changing needs, ensuring consistent performance.
Experienced with leading customer service teams to achieve high satisfaction levels and operational efficiency. Utilizes problem-solving and conflict resolution skills to address customer concerns effectively. Track record of fostering team collaboration and maintaining positive work environment.
Systematic Lead Customer Service Representative committed to simultaneously handling customer and associate needs. Thorough and skilled researcher possessing first-rate communication and analytical problem-solving abilities. Focused on increasing team performance by defining and clarifying goals, responsibilities and roles.
Overview
1
1
Certification
Work History
Customer Service Lead
Whole Foods Market
- Supervised front-end team and ensured excellent customer experiences
- Trained and supported new employees
- Resolved customer complaints professionally and efficiently
Server
Olive Garden
- Delivered high-quality service in a busy restaurant environment
- Managed multiple tables and built positive guest relationships
- Upsold menu items and consistently met sales goals
Substitute Teacher
PFISD
- Supervised and taught students in the absence of regular teachers
- Adapted to a variety of classroom settings and age groups
- Maintained order and followed lesson plans as directed
Education
Associate of Applied Science - Radiology
Austin Community College
Austin, TX01.2026
Skills
- Customer Service & Conflict Resolution
- Leadership & Team Support
- Communication & Interpersonal Skills
- Time Management
- Microsoft Office, Google Workspace
- Bilingual
- Email etiquette
- Payment processing
- Cash handling
- Department operations
- Order management
- Call center experience
- Training material updates
- Computer proficiency
- Staff training
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Cashier - Achieved highest Number of new credit accounts opened within one-month period.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Certification
- MCAS - Microsoft Certified Application Specialist
- Sales Manager Certificate
- Sales Essentials Certificate
- ACE - Adobe Certified Expert, Photoshop
Languages
Arabic
Full Professional
Timeline
Customer Service Lead
Whole Foods Market
Server
Olive Garden
Substitute Teacher
PFISD
Associate of Applied Science - Radiology
Austin Community College