Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sara Hand

Wilmington,NC

Summary

Dynamic Assistant Manager with a proven track record at Annabelle's, enhancing customer satisfaction and streamlining operations. Excelled in team leadership and conflict resolution, achieving exceptional service standards. Skilled in ServSafe protocols and adept at financial accuracy, significantly contributing to workplace efficiency and customer loyalty.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Assistant Manager

Annabelle's
10.2014 - 02.2024
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Expanded restaurant's reputation for exceptional service by consistently exceeding customer expectations through attentive care.
  • Coordinated with kitchen staff to ensure timely preparation and delivery of dishes, maintaining high customer satisfaction.
  • Implemented reservation system to streamline seating arrangements and enhance guest experience.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked effectively in fast-paced environments.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Supervised all areas of restaurant to keep it clean and well-maintained.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
  • Ensured compliance with health department regulations by maintaining a clean and safe dining environment.
  • Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Managed high volumes of orders while maintaining accuracy through attention to detail and effective time management skills.
  • Addressed supply problems and developed creative solutions to prevent delays.

Server/Bartender

Applebee's Grill + Bar
03.2011 - 10.2014
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

Education

Associate of Arts -

Craven Community College
New Bern, NC

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • ServSafe
  • ServSafe manager
  • ServSafe certified
  • Time management
  • Staff training and development
  • Shift scheduling
  • Conflict resolution

Certification

  • Serve It Up Safe! Certification – Serve It Up Safe!.

Timeline

Assistant Manager

Annabelle's
10.2014 - 02.2024

Server/Bartender

Applebee's Grill + Bar
03.2011 - 10.2014

Associate of Arts -

Craven Community College

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Sara Hand