Sara Hanks
Redding
Summary
Experienced with comprehensive client assessments, ensuring personalized care plans are in place. Utilizes strong communication and coordination skills to effectively manage client services. Track record of fostering positive client relationships and achieving measurable improvements in client well-being.
Overview
10
10
years of professional experience
Work History
ECM Case Manager
Nations Finest
04.2024 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Case Manager
Poor and the Homless
10.2022 - 04.2024
- Ran the transitional living house which consisted of two houses of 30 woman/children.
- Conducted weekly house meetings and facilitated group work.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
Supervisor/ Server
Denny's
01.2015 - 10.2022
- Maintained a clean, safe, and welcoming environment through regular monitoring of dining areas and server stations.
- Increased restaurant revenue by upselling menu items and promoting daily specials.
- Monitored staff performance regularly, providing constructive feedback for continuous improvement in their roles as servers.
- Trained new servers to uphold company standards in customer service, food handling, and overall professionalism.
Bartender
Applebee's
01.2018 - 11.2018
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Montana's Rib and Chop HOuse
Montana's Rib and Chop House
03.2015 - 08.2016
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
Education
Bachelors - Social Work
Chico State University
Chico, CA05-2025
Associate of Science - Social Science
Shasta College
Redding, CA05-2023
Skills
- Case management
- Client assessment
- Regulatory compliance
- Crisis intervention
Timeline
ECM Case Manager
Nations Finest
04.2024 - Current
Case Manager
Poor and the Homless
10.2022 - 04.2024
Bartender
Applebee's
01.2018 - 11.2018
Montana's Rib and Chop HOuse
Montana's Rib and Chop House
03.2015 - 08.2016
Supervisor/ Server
Denny's
01.2015 - 10.2022
Bachelors - Social Work
Chico State University
Associate of Science - Social Science
Shasta College
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