sara harrison
Greenville,NC
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
12
12
years of professional experience
Work History
Manager
Pizza Hut
Greenville, NC
12.2012 - Current
- Led a team of XX employees, ensuring high productivity and excellent customer service.
- Ensured compliance with regulatory requirements and industry standards.
- Enhanced customer satisfaction through the development of a customer service excellence program.
- Proposed or approved modifications to project plans.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Produced thorough, accurate and timely reports of project activities.
- Reviewed completed work to verify consistency, quality, and conformance.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Ensured compliance with industry regulations and company policies.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
- Recognized by management for providing exceptional customer service.
- Managed inventory and supplies to ensure materials were available when needed.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked effectively in team environments to make the workplace more productive.
Waitress
Mongolian empire
Greenville, NC
12.2015 - 12.2015
- Greeted customers, answered questions and recommended specials to increase profits.
- Answered questions about menu items, ingredients, and pricing.
- Presented menus to patrons to answer questions about menu items and make recommendations.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Demonstrated knowledge of wine selection, pairings, vintages.
- Trained new employees to perform duties.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Informed customers of daily specials and signature menu items.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Prepared checks, itemizing total meal costs and taxes.
- Prepared salads, appetizers, and garnishes to assist kitchen staff.
- Served food and beverages to patrons and confirmed complete orders.
- Communicated daily specials to customers.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Enforced safety guidelines for employees and patrons of the restaurant.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Greeted customers and provided menus.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Explained menu items, describing ingredients and cooking methods upon request.
- Stocked service areas with supplies during slow periods.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Assisted in seating guests at tables or booths.
- Relayed orders to service bar and kitchen via point-of-sale register system.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Assisted other wait staff members in times of heavy customer traffic.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Bussed tables as needed during peak hours.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Prepared checks accurately and processed payments promptly.
- Replenished beverages when necessary.
- Took orders for food and drinks and delivered them to guests.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Adhered to all health codes set forth by local authorities regarding food preparation and storage.
- Presented food and beverages to guests at tables.
- Presented menus and answered questions regarding items.
- Responded to ad hoc cleaning duties at end of shift.
- Checked back with customers throughout meal service to ensure satisfaction.
- Garnished dishes and beverages to serve visually appealing menu items.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Set up tables in between patrons to reduce wait times.
- Performed basic math calculations when computing bills for customers' meals.
- Filled condiments and napkin containers during slack periods.
- Developed positive relationships with regular customers through friendly conversation.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Processed payments accurately using cash registers or POS systems.
- Provided accurate change for cash transactions using a cash register system.
- Organized take-out orders efficiently according to customer requests.
- Served alcoholic beverages responsibly in accordance with state laws.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Participated in team meetings to discuss new menu items or changes in policy.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked with cross-functional teams to achieve goals.
- Maintained updated knowledge through continuing education and advanced training.
- Utilized various software and tools to streamline processes and optimize performance.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Completed day-to-day duties accurately and efficiently.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Recognized by management for providing exceptional customer service.
- Updated and maintained databases with current information.
- Operated equipment and machinery according to safety guidelines.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Completed routine maintenance and repair.
- Worked effectively in team environments to make the workplace more productive.
- Managed household errands and other essential duties.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Education
Some College (No Degree) - Childhood Development
Pitt Community College
Winterville, NCSkills
- Staff training and development
- Verbal and written communication
- Time management
- Customer service
- Workforce management
- Brand management
- Cross-functional teamwork
- Documentation and reporting
- Staff development
- Relationship building
- Safety procedures
- Emergency response
- Team leadership
- Goal setting
- Task delegation
- Staff management
- Revenue management
- Strategic planning
- Customer relationship management (CRM)
- Conflict resolution
- Sales techniques
- Clear communication
- Decision-making
- Work prioritization
Timeline
Waitress
Mongolian empire
12.2015 - 12.2015
Manager
Pizza Hut
12.2012 - Current
Some College (No Degree) - Childhood Development
Pitt Community College